Software pre sales engineer or itil V3 Resume

Title
Software pre sales engineer or itil V3

Primary Skills
Obtain a challenging software pre sales engineering position to utilize my ex...

Location
US-PA-Mohrsville

Posted
Dec-02-08

Experienced ITIL V3 Senior Pre-Sales Engineer with a proven record of achievement and demonstrated success providing the technical support necessary to drive multi-million dollar sales in highly competitive markets. Possess outstanding presentation skills and the ability to communicate to both technical and non-technical audiences ranging from Fortune 100 Executives to the end-user.

PROFESSIONAL EXPERIENCE

COMPUWARE CORPORATION, Blue Bell, PA March 1999 - September 2008
Compuware Corporation is an 8,000+ employee, $1.2+ billion independent software vendor with full application lifecycle tools ranging from requirements gathering, modeling, debugging, tuning, testing, security analysis, application prediction, production monitoring and defect resolution for distributed and mainframe technologies.
Senior Technical Specialist - Vantage FTS
Consulting and delivering Vantage application suite technologies. Training, mentoring, insight and direction in Vantage technology to various corporate levels in order to generate new revenue and drive long-term, corporate growth. Provide pre-sales and post-sales support for new and existing clients.
* Directly responsible for revenues in excess of $8 million of new product licenses as well as client retention.
* Provide leadership, mentoring and training by directly interfacing with pre-sales engineers and account representatives in North America.
* Conduct Proof of Concepts (POCs); installing and demonstrating the functionality of Compuware's tools on live customer environments and proving its rapid Return on Investment (ROI).
* Industry Verticals including (but not limited to); Banks, Tele-Communications, Auto-Manufacturing, State and National Government, Pharmaceutical, Universities, High-Tech, Start-ups, Hardware and Software manufacturers, etc.
* Presented Compuware's Enterprise solution for 6 products to various levels of management from Fortune 500 CEO/CIO/VPs, to lower level IT management. Resulting in large dollar sales and enterprise-wide license agreements.
* Strong experience with competitive positioning, whether a competitor of Compuware or competing industry technologies.

NATIONAL PENN BANK, Boyertown, PA October 1997 - March 1999
Network Manager
* Managed a team of network engineers responsible for mission critical network hardware and applications for a 75 branch bank.
* Responsible for specifying and implementing hardware recommendations within budget constraints.

MAI SYSTEMS, Norristown, PA August 1996 - October 1997
Systems Engineering Manager
* Pre- sales consultant responsible for customer demonstrations and engineering and implementation of LAN/WAN technologies.
* Recommended integration solutions between the distributed and mainframe environments.

TECHNOLOGY SERVICE SOLUTIONS, Broomall, PA November 1994 - August 1996
Network Project Engineer
* Designed and implemented various LAN/WAN architectures.
* Responsible for managing the entire project from design to customer training.

INFOCORE INC., King Of Prussia, PA April 1986 - November 1994
Applications Engineer
* 7 years experience in data communications design, implementation and troubleshooting.
* Extensive experience in telephony, including installation and maintenance of PBX and key telephone systems; Managed and dispatched a team of technicians to troubleshoot point of sale and data communications equipment.
* Increased sales and maintenance revenue by 50%.


UNITED STATES COAST GUARD, Governors Island, NY 1981 - 1986
Electronics Technician
* Responsible for troubleshooting and repairing high power transmitters vital to the Coast Guards mission.

TECHNOLOGY PROFILE

Applications:
Compuware's Vantage suite- Network Vantage, Application Vantage, Client Vantage Agentless, Client Vantage Active, Predictor, Server Vantage, Vantage Service Manager.
Tools:
Sniffer, Wireshark, Lanalyzer, Protocol analyzers
Databases:
Microsoft SQL Server 2000 and 2005
Hardware:
Servers, PC's, SNA gateways, routers, hubs, switches, firewall's modems, CSU/DSU's, multiplexers, packet analyzers and channel banks.
Operating Systems:
Windows XP, Windows Sever 2000 & 2003 , Linux, Novell
Certifications:
ITIL V3 Foundation, Novell CNA, Novell CNE, Infotron Network Processor, Memotech X.25


EDUCATION

ITSM Academy ITIL V3
Certified Netware Administrator 1994
Certified Netware Engineer 1994
United States Coast Guard Electronics Technician school 1984

Certifications
See above


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