Senior Technical Writer with extensive expertise providing documentation in increasingly usable formats for the electronics industry. Recognized proficiency in managing complex projects involving diverse technical audiences and multiple languages, with an emphasis on hardware and application software. Recent experience in communications, medical, and instrumentation fields.
Documentation Development: Extensive, cross-discipline writing and editing experience: - Devised user information for hardware audiences of varying technical backgrounds. - Created stand-alone software operating/reference information and help systems. - Prepared application software instructions and help systems. - Developed maintenance, troubleshooting, and repair information for service engineers and technicians.
Documentation Management: Recognized effectiveness in shepherding projects: - Designed and managed multifaceted documentation projects from concept stage through publication. - Established and tracked project budgets. - Supervised and coordinated teams on complex projects. - Organized and conducted meetings with engineers and developers, along with marketing and service personnel. - Facilitated and coordinated document translation. - Mentored junior employees.
Product Research: Proven results gathering information in fluid, challenging environments: - Envisioned documentation requirements from preliminary design specifications. - Assessed accuracy, stability, and appropriateness of information for inclusion in technical publications. - Maintained flexible and creative approaches to acquiring technical information. - Integrated differing opinions and points-of-view. Promoted consensus. - Planned and utilized focus groups, questionnaires, and on-line surveys. - Verified user-friendly documentation features through off-site visits and interviews with prospective users.
Technical Competencies
Documentation: Word, FrameMaker, PageMaker, Publisher, Quark Web Publishing: FrontPage, HTML 4 Documentation Management: Acrobat 8 Professional Graphics: Visio, Illustrator Help Authoring: RoboHelp Other: PhotoShop, Excel, Fullshot, Snagit
Career Synopsis: Present to 1982
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Education and Training
Bachelor of Science, (Accounting), Central Washington University Electronic Technician A and C schools, US Navy
Certifications
See above
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