Help Desk/Network/Tech Support Resume

Title
Help Desk/Network/Tech Support

Primary Skills
Cabling, Administering Network, Help Desk Support, Engineering

Location
US-NY-Middle island

Posted
May-28-09


OBJECTIVE: To achieve an Information Technology position, network support position, or data center operations management position.

EDUCATION:
Colorado Technical University Colorado Springs, CO
Bachelor of Science in Business Management, Presently Pursuing

Katherine Gibbs School Melville, NY
Associates Degree in Occupational Studies, October 2002

RELATED EXPERIENCE:

12/08 -- 3/09 Motorola Holtsville, NY
Field Service Case Management Assistant
• Ability to open, update and close cases with contracts
• Ability to use Oracle Database to track inventory(ex: Serial # and Model #)
• Ability to Proxy in has an FST, update, and close out cases manually for field service
• Interact with contracts department and field service support to update contract history
• Update and roll out new versions of Clarify for field service support
• Training New Employees to use Clarify E-Office

12/06 -- 10/08 Sleepy's The Mattress Professional Bethpage, NY
Help Desk Support/Technician/POS Break Fix
• Remotely connect to terminals in all 600 Showrooms
• Create new user id's through Unix and Windows Active Directory systems
• Call in to Network Operations Center to report outages
• Maintain inside and outside phone lines
• Create virtual voice mailbox's through Call Pilot using Nortel Networks
• Work in call center environment with queues
• Point Of Sales break fix issues and setup RMA for repairs

08/01 -- 11/05 Little Flower Children Services Wading River, NY
Assistant Administrator in Information Technology
• Administer entire network operating system
• Provide help-desk support to employees' applications and hardware issues
• Backup user data on a daily basis
• Prepare individual IP addresses for computer networks
• Install network hardware on multiple operating systems
• Troubleshoot solutions to network and computer errors
• Perform routine maintenance to ensure optimal running of equipment

COMPUTER SKILLS:

Proficient in Lotus Notes, Netware 5.0, Unix/Linux Applications, Windows Operating Systems; All Microsoft office applications, and Citrix Meta-frame support technology. Helptrac 7.0, Numara Track-It 7.0, And Remedy for tracking problematic issues. I'm proficient in Symposium and analyzing call volume using Nortel networks. Very familiar in Clarify E-Office for database management in which cases are handled by.

References Furnished Upon Request

Certifications
See above


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