Resume of Nortel Specialist

Title
Nortel Specialist

Primary Skills
Nortel PBX 11C thru 81C, CS1000, Call Pilot 1.0 thru 5.0, VoIP, Unified Messaging, ACD, OTM, Octel 200/300, and 250/350.

Location
US-GA-Douglasville

Posted
Jun-05-07

7/2007 to Present -- Insight Global -- Atlanta, Georgia
Nortel Systems Engineer
? provided technical direction for telecommunication activities for the firm's customers
? planning, designing, and installation of telecommunication equipment
? provided third level support for all field technicians
? maintenance of Nortel PBX's 11C thru 81C and CS1000
? maintenance of Nortel's Call Pilot 2.0 voicemail systems
? implementation of a firm wide VoIP solution
? responsible for the management of multiple vendors needed to supply telecommunication needs

7/2006 to 6/2007 -- Kilpatrick Stockton, LLP -- Atlanta, Georgia
Senior Telecommunications Engineer
? provided technical direction for telecommunication activities for the firm
? planning, designing, and installation of telecommunication equipment
? maintenance of Nortel PBX's 11C thru 81C and Mitel 3300
? maintenance of Nortel's Meridian Mail, Call Pilot 4.0, and Mitel expressmail voicemail systems
? installation and maintenance of Nortel's Unified Messaging on a Microsoft Exchange environment
? implementation of a firm wide VoIP solution
? responsible for the management of multiple vendors needed to supply telecommunication needs

2/2003 to 6/2006 -- W & W Network Services -- Douglasville, Georgia
Field Operations Manager
? provided third level support for all field technicians
? oversaw the installation of all network cabling projects
? installation and maintenance of NCR and IBM Point of Sale equipment
? installation of Cisco Switches and Routers
? installation and maintenance of Nortel Meridian 1 PBX's, CS1000, Panasonic, BCM, and Norstar phone systems
? installation and maintenance of Meridian Mail, Call Pilot, and Octel 250/350 voicemail systems

5/2000 to 1/2003 -- Deloitte & Touché -- Atlanta, Georgia
Regional Telecommunications Specialist
? responsible for the support and maintenance of the Southeast Region telecommunications systems in 19 offices
? maintenance of Nortel PBX's 11C thru 81C
? maintenance of the Octel voicemail network
? install and maintain Parlance name recognition software
? maintenance of Agilquest hoteling software
? installation and maintenance of IPAxcess and MCK VoIP systems
? oversee all structured cabling installations
? responsible for the management of multiple vendors needed to supply telecommunication needs

6/1996 to 5/2000 -- Intermedia Communications -- Atlanta, Georgia
Technician
? installation and Maintenance of Nortel PBX's 11C thru 81C, Mitel SX2000 Light, and Intecom PBX phone systems in a shared tenant environment
? installation and maintenance of Centigram, Meridian Mail, VMX, and Octel 250/350 voicemail systems
? installation of structured cabling needed for new customers
? install all data equipment for customer needs
? responsible for the resolution of all customer service requests in assigned high-rise complexes

11/1990 to 5/1996 -- Data Connection Worldwide -- Atlanta, Georgia
Project Manager
? oversaw the installation, design, and documentation of all network cabling projects
? work with estimators to correctly bid projects
? ran multiple projects managing up to 40 installation technicians
? train employees in the industry standards

11/1988 to 11/1990 -- Custom Cable Industries -- Winter Park, Florida
Technician
? responsible for the installation of structured cabling projects
? train technicians in industry standards
? install all conduit for cabling projects

Certifications
Nortel

NCSS ? Nortel Certified Support Specialist
1) CallPilot Rls 5.0 System Administration
2) CallPilot Rls 5.0 Installation and Configuration

Nortel/Global Knowledge

1) Meridian 1 Option 11C Installation, Maintenance and Database
2) Meridian 1 Maintenance Large Systems
3) Meridian 1 Installation and Maintenance Large Systems
4) Meridian 1 ISDN BRI Installation and Maintenance
5) Meridian 1 DTI/PRI Installation and Maintenance
6) Meridian 1 Enhanced Installation and Maintenance Large Systems
7) Meridian 1 Basic Database Administration
8) Meridian 1 Station Moves, Adds, and Changes
9) Communication Server 1000 Basic Database Administration
10) Meridian 1 Database for Technicians
11) Meridian 1 & CS 1000 Database Configuration and Management
12) M2000 Meridian Digital Telephone Training
13) Meridian 1 ACD AC2 Feature Administration
14) Fundamentals of BARS/NARS CS 1000
15) Optivity Telephone Manager Installation and Configuration
16) VoIP Technologies
17) Meridian Mail 13 Overview
18) Meridian Mail 13 Applications (Fax on Demand & Voice Forms)
19) Call Pilot Administration and Applications
20) Call Pilot Installation and Configuration
21) Call Pilot Networking

Avaya

1) Octel 250/350 Aria Telephone User Interface
2) Octel 200/300 Basics for Octel Designer
3) Octel 250/350 Basics for Octel Designer
4) Octel 250/350 Serenade TUI Training
5) Octel 250/350 Aria TUI Training
6) Octel 250/350 Mailbox Administration
7) Octel 350 Installation and Maintenance


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