RESUME DETAILS

[ PC Technician ] / [ Field Service Technician ] / [ IT Administrator ]

PROFILE
Qualified and proven in the areas of PC Desktop and Notebook troubleshooting, repair, training, and service. Customer service skills from many fields make me perfect for dealing with others in a professional environment. CompTIA Network+ 10-003 and A+ 220-602 Certification gives up to date credentials. Professional repair and service of computers in personal and professional environments for over three years has given me hands on experience above just school environment. Well trained and knowledgeable with the Windows environment. Commitment to continued learning and furthering my knowledge in the computer industry opens up great possibilities for future growth within companies and fine tuning skills to make me more useful to my employers needs. I have a very positive outlook on life and my future achievements

ACCOMPLISHMENTS
* Network+ 10-003 Certification
* A+ 220-602 Certification
* Opened computer sales and service business
* built client base from 3 to over 200 in less than three years from word of mouth
* Designed website for business

EXPERIENCE
PC Technician - 2008 - Present
Independent Contractor, MA/ CT area
Store readiness/ IBM Server swap/ wireless scanner install/ PC install/
Health check on POS systems/ PC relocation for large Health insurance company
* Multiple IBM Server swaps
* Prepare servers for Help Desk to perform remote system back ups to new server
* Reconfigure LRT machines
* Reconfigure POS machines for connection to new server
* Install new PC's
* disconnect multiple PC's
* prepare PC's for shipping
* Set up PC's in new location
* troubleshoot PC and server connectivity issues
* troubleshoot LRT machines
* troubleshoot POS machines
* configure imaged drives for server installs in nation wide project
* inventory items for shipping
* communicate remotely to assist help desk in preparation for server configuration
* Store readiness testing and troubleshooting
* Wireless scanner install, configuration, and troubleshooting
* PC Deployment Project ( over 110 PC's and Laptops involved)
* PC relocation for large health insurance company ( over 1500 PC's and laptops involved)

[Sole Proprietor] Independent Counseling - 2005 - Present
Itfitz Computer Services, Springfield, MA
Sales, Repair, Upgrading, Servicing, Troubleshooting problems, Installing, Training, Cleaning, Networking, and Custom build, etc.
* Started business from 0 - 200+ clients in just over 3 years from word of mouth.
* I am a very analytical person who enjoys figuring out problems and coming up with resolutions.
* I enjoy dealing with people and helping them with there problems as they arise.
* I am very good at searching for answers to problems I have not encountered yet.
* I am enthusiastic about learning more and more aspects of the computer industry
* Strive to always promote high quality, results-driven, prompt, and professional customer service and support.
Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems.
* Advanced Level of knowledge in Windows O/S troubleshooting, configuration, power using, and applications.

* Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, scanners, modems, cameras, and a variety of printers.

* Basic knowledge in Linux
* Knowledge in Remote User repairs and troubleshooting

* Strong communication skills
* Ability to help clients over the phone or through IM
* Above basic knowledge in Networking. (currently studying for CompTIA Network + cert)

* Knowledge in Microsoft Office applications

* Ability to diagnose and troubleshoot hardware and software related issues

* Ability to educate end user on reasons and corrections for user and non user related issues
* Above average customer relation skills
* Above average ability to find answers to problems via the web and other available resources
* Wireless Networking

Transit Operator - 1998 - 2008
[ SATCO ], Springfield, MA
Bus Operator, Union Executive, Committee member
* 10 years of driving experience and customer service
* Public relations
* Leader of over 150 employees for motivational and focusing in needed areas
* committee member in many groups to enhance productivity for over 150 employees with in work place.
* Side by side dealings with management and employees in job related needs
* resolution of problematic situations as they arise
* Self motivator to get tasks at hand accomplished

COMPUTER CERTIFICATIONS
* Network+ 10-003 Certification, CompTIA 2008. Over 100 hours of training in preparation for this course.
equivalent to 18 - 24 months of networking experience.
* A+ Certified Professional IT Technician, CompTIA 2008. Career ID#: COMP001007111164

EDUCATION AND TRAINING
Certificate, A+ 220-602 - 2008
Specialized Solutions, Springfield,Ma
Online course to prepare me for certification test

Continuous self study for knowledge and further certifications

GED, [ Major ] - 19xx
OWL Learning Center, Springfield, Ma

SKILLS
* Computer Operating Systems knowledge, (Windows environment)
* Networking for home and offices
* Hardware knowledge for troubleshooting, diagnosing, repair, and replacement
* customer service experience for over 20 years
* self motivator to finish tasks at hand
* self learner of skills needed to be more efficient and effective in areas that arise
* Preparing for MCSA with Windows Server 2003 Certification presently

Certifications
See above

CONTACT DETAILS

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