Technical Writer or Team Lead or Trainer or Business Analyst Resume

Title
Technical Writer or Team Lead or Trainer or Business Analyst

Primary Skills
BUSINESS ANALYST * TECHNICAL WRITER * EDITOR * TRAINER

Location
US-CT-Fairfield

Posted
Jan-05-09


BUSINESS ANALYST * TECHNICAL WRITER * EDITOR * TRAINER

PROFESSIONAL PROFILE

Summary:

ERP Systems and Knowledge Management professional with 20+ years experience in analyzing requirements, developing resources for technical and non-technical user groups and delivering training at all organizational levels for clients in transportation, technology, human resources, healthcare and finance. I have expertise in all phases of knowledge management and systems development life cycles with personnel evaluations reflecting top 5% performer through majority of career. I am a proactive team player with strong planning, technical impact analysis, leadership, problem-solving, interpersonal and management skills.

Recent Major Clients: New York City Transit, Metro-North Railroad, New Jersey Turnpike Authority, Waste Management, S.P. Richards, CSC Technology Management Group, Valley Baptist Health and Novant.

Former Major Clients: Baptist Healthcare, Glaxo Phamaceuticals, Osram Sylvania, GTE, Bristol Meyers, Fleet Financial Services, ITT Hartford, Phillips Electronics and Corning

Attributes:

Multitasking, multi-disciplined with a solid portfolio of accomplishment in the fields of business process improvement (BPI), adult education/learning organization empowerment, human capital management (HCM), financials and supply chain management (FSCM), enterprise resource planning (ERP) module implementation and knowledge management.

Expertise in conducting requirements gap analysis, user needs analysis as well as writing and editing all forms of documentation for both technical and non-technical readers. Superior communications abilities with all levels within an organization; comfortable with one-on-one and large group presentations and training programs.

Highlights:

Successfully managed the implementation of numerous leading-edge ERP, KM HCM and FSCM solutions including several large-scale organizational management initiatives for Fortune 50 corporations and government agencies interested in increasing knowledge access and employee productivity.

Demonstrated track record executing multiple projects on time, within budget and within a framework exceeding customer expectations; extensive executive liaison expertise with project sponsors and corporate leaders.

CAREER HISTORY

TECHPROSE, INC
New York, NY July 2005 - February 2008
Provider of IT consulting, documentation, and systems training services
User Training and Documentation Team Lead (Contract W2 Position)

* Selected to lead $8M portion of $230M Public Address Customer Information Screens (PACIS) project for TechProse client, Siemens Transportation Systems for their client, New York City Transit (NYCT)

* Authored Detailed Training Plan (DTP) for PACIS Training Program, intended to train NYCT employees to operate PACIS system

* Facilitated organizational change by interfacing with NYCT project managers to clarify new system's potential impact

* Played instrumental role in core management and executive teams; delivered weekly status reports, managed schedule updates, resolved issues, and interfaced with NYCT stakeholders

* Enhanced project progress and success by leading 2 working groups, Content Working Group and Training Working Group, encompassing technical and functional NYCT and project team members

* Collaborated with NYCT project managers and MTA (parent company) to address problems, delays, and communication gaps

* Hand-picked to direct 1st client demonstration, a critical contract requirement, by managing 3rd-party hardware installers, Europe-based software developers, NYC-based software installers, testers, systems integration, and requirements verification. Achieved on-time and on-budget delivery and strengthened client confidence

* Authored project style guide and served as project editor for all client deliverables, ensuring compliance with contract requirements and project style guide

* Led 5-person, international technical writing team responsible for development and delivery of all technical and functional user documentation and training


CHERRYROAD TECHNOLOGIES
Parsippany, NJ April 2004 - March 2005
Consulting firm specializing in ERP systems integration
Practice Manager

* Managed group of 6 FSCM training developers with no prior PeopleSoft expertise for Metro-North Railroad; oversaw documentation and training (including collaterals) for multiple user constituencies, in the process aligning cross-departmental stakeholders
* Directed ERP HCM implementation project for New Jersey Turnpike Authority from conception through completion by negotiating contract, creating road maps and schedules, and serving on steering committee

* Generated organizational alignment, sphere of responsibility and system deployment strategies, in the process knitting together the interests of client, third-party vendors and a third-party management consulting firm


COMPUTER SCIENCES CORPORATION
Waltham, MA October 1997 - January 2004
International provider of consulting, systems integration, and outsourcing services

Client Education Services Manager / Principal Consultant

* Spearheaded training and organizational change projects including developing curricula, creating ERP educational program deployment road maps, and facilitating management of help desk, sales support, and customer contact point operations

* Contributed to closing-stage activities with key clients and established RFP specifications

* Developed and delivered solutions around organizational redesign, strategic technology implementation, and BPI

* Leveraged expertise to provide training and mentoring in HRMS, financials, supply chain, and other fields as needed

* Created classroom-, computer-, and web-based training solutions in customer management, operations, billing/AR, and credit management for $12B waste disposal firm. Reviewed software customization, performed user analysis, and clarified CRM, billing, and call center gaps

* Played instrumental sales support role in securing $250M+ contracts

* Established simulation laboratories to enable clients to assess software fit and quality and allow developers to harness enhancement possibilities

* Defined the standards, procedures, templates and tools that supported the execution of the training program

* Developed and delivered user training and documentation for multiple healthcare organizations to support ERP implementations in the areas of Human Resources and Finance


ADDITIONAL ROLES

Senior Project Manager at User Technology Services, Operations Manager at Mead's Landscaping Services and Director of HR and Benefits Administration/Employee Relations at Stamford E.M.S.

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Arts in English and Education
Goucher College, Towson, Maryland

Certified Catalyst Project Manager (PMP equivalent)
Certified Pioneer Manager (Account Executive equivalent)

AFFILIATIONS

American Society of Training and Development (ASTD) * International Association for Human Resource Management * International Society for Performance Improvement (ISPI) * E-Learning Guild * Society for Technical Communication (STC)

APPLICATIONS / SOFTWARE:

Core HRMS-client customized
MS Project-98, XP, Vista
PeopleSoft HRMS, v. 8.8
Recruit Workforce
MS Office Suite-98, XP, Vista
MS Visio-98, XP, Vista
PeopleSoft Financials, v. 8.4
Position Management
MS Windows-98, XP, Vista
PeopleSoft Supply Chain Management, v. 8.4
Business Process Redesign
MS Outlook
PeopleSoft CRM, v. 8.4
Time and Labor
PeopleSoft CIS, v. 8.0
Benefits Management
MS FrontPage
Crystal/Query
Student Administration
MS Internet Explorer
PeopleTools
G/L, A/P, A/R/ Payroll
Netscape Navigator
Purchasing
Primavera (P3)
IBM Rational Software/UML Modeling

Certifications
See above


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