Computer Systems Analyst Resume

Title
Computer Systems Analyst

Primary Skills
Systems/Support Analyst, QA (Quality Assurance), Health Care Support

Location
US-TX-Arlington

Posted
Sep-29-09

Career Objective
A position as an Analyst, utilizing computer knowledge, organizational abilities, strong people skills, and business experience.

Work Experience
Coventry Health Care, Irving, TX 2008 to 2009
Provider Support Representative
•Provided support to individual Providers and Provider Groups for multiple Texas areas: Houston, South Texas, Dallas, Ft Worth, San Antonio, and Austin. Negotiated and prepared contracts for Providers. Resolved administrative issues affecting Providers and Groups data within applications and networks.
•Assisted IT Department by providing technical onsite support on software and hardware issues.
•Position eliminated after Company consolidation.

First Health, Irving, TX 2004 to 2006
Systems Analyst
•Developed and implemented an invoicing process for Worker's Compensation using Allegro applications. This improved process dramatically reduced the time previously required for assimilation of data for management review, resulting in greatly improved efficiencies and reductions in financial errors.
•Suggested improvements directly to the developer of the Allegro application, which would allow online review and printing of invoices from their locations as needed. Improvements were incorporated by the vendor, which resulted in a savings of time and money.
•Maintained data security
•Position eliminated after Company consolidation.

HealthCare Computer Corporation, Ft Worth, TX 2002 to 2003
Support Analyst
•Provided quality technical support services for processing pharmacy claims to third parties, accounts receivable applications, nursing home applications, and retail Point of Sale.
•Minimal opportunities to advance prompted my departure.

Teksystems, Roanoke, TX 2000 to 2001
AIX Technical Specialist
•Provided tier-3 support to System Administrators for RS6000 systems, including specialized support for Leds and Crash Codes, AIX device drivers (SSA and SCSI drives), Logical Volume Manager, Journal File Systems, CD-ROM and Object Data Manager.
•Contract position.

Tandy Information Services, Ft Worth, TX 1998 to 2000
Sr Analyst
•Provided tier-3 support for SCO OpenServer running POS (Point-of-Sale) program, with Daily Reports, Ledgers, Inventory, and Payroll applications.
•Minimal opportunities to advance prompted my departure.

Summary of Skills
Applications Support
•MS Outlook, MS Office, DOS, Win (NT/98/2000/2003/XP), SQL, AIX V4.1-5.1, Remedy, Footprints

Health Care Applications and Support
•OneSource, CPD, IDX, Navigator, Workbench, CDS, PCLM, Allegro (Work Compensation Database), Legacy
•Confidential Correspondence and Data. Insurance Terminology. Confidential Records Management. Insurance Claims Processing.

Point of Sale (POS) Applications/Hardware and Support
•SCO (UNIX), Shell Scripting,
•NCR equipment (Servers and Registers), Scanners, Bar-code Machines, Hubs, Network Cards, Switches and Modems.
•Invoicing and Purchase Orders. Retail Banking. Data Entry/Receipts/Invoices/Purchases. General Ledger. Payroll Administration. Human Resource Reporting.

Hardware Support
•PC Equipment, Printers, Net Terminals, Net Gears, IBM Servers (RS6000 Systems), SSA and SCSI Drives.

Quality Assurance Testing
•Workstation and Server application testing of new patches.
•Worker's Compensation applications including Allegro and OneSource/MSA, to identify errors and ensure compliance to HIPPA Regulations.
•POS applications to determine if software was ready for release to Stores

Administrative Skills
•Customer Service, Data Entry. 10-Key Calculator. Confidential Records Management. Research and Reporting.

Education
Brainbench 2002
Certification
Network Technical Support, and Computer Fundamentals

Prometric Testing Center 2001
Certification Program
Specialist-AIX V4.3 System Support

IBM Global Services, Dallas, TX 2000
Certificate
AIX Ver 4 System Administration I: Implementation

SCO Authorized Education Center, Dallas, TX 1999
Certificate
SCO OpenServer I and II

Tandy Information Services, Ft Worth, TX 1999
Certificate
UNIX Fundamentals

Sam Houston, Arlington, TX 1989
H.S.

Certifications
Brainbench 2002
Certification
Network Technical Support, and Computer Fundamentals

Prometric Testing Center 2001
Certification Program
Specialist-AIX V4.3 System Support

IBM Global Services, Dallas, TX 2000
Certificate
AIX Ver 4 System Administration I: Implementation

SCO Authorized Education Center, Dallas, TX 1999
Certificate
SCO OpenServer I and II

Tandy Information Services, Ft Worth, TX 1999
Certificate
UNIX Fundamentals



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