TECHNICAL SUPPORT Resume

Title
TECHNICAL SUPPORT

Primary Skills
PC Support Specialist/PC Technician / Networking Analyst

Location
US-NJ-Orange (will consider relocating)

Posted
Feb-16-09

_____________________________________________________________________________
Summary
Seeking a PC Support Specialist/PC Technician / Networking Analyst position where I can utilize my solid hands on training & industry certification. I am proficient in installing, configuring, troubleshooting and supporting Windows & Windows NT networks. A result oriented person who can work well with people and understand the needs of customers. Also, I am a person who keeps up to-date with changes in technology through continuing education.

Professional Certifications
CompTIA A+ Certified 2003

Technical Skills
Operating Systems: Windows 2000 Professional, Windows 2000-Advanced Server, Windows NT 4.0 and Windows 95/98
Hardware: Installing and configuring motherboards, modems, SCSI and peripheral devices; upgrading memory, printers, and other hardware
Networking: LAN/WAN design & implementation; installing & configuring Ethernet, TCP/IP, file & DNS server, Remote Access Server (RAS), DHCP server, Active Directory server, NAT & VPN server; Managing network users and groups and group policies; diagnosing & troubleshooting network problems; Ethernet hubs and routers; network cabling
Software: Install, configure & administer Windows, Microsoft Office & anti-Virus software

Education
University of Phoenix, Phoenix, Arizona April 2006- Present
Major: Information Systems
PC Age Technical Institute, Edison, New Jersey December 2002- June 2004
Diploma in Internetworking Engineering (Microsoft Certified Systems Engineer)
Centenary College, Hackettstown, New Jersey June 1990- May 1995
Major: Business Administration/Information Systems (65 credits)
Essex County College 1995- 1996
Major: Nursing (Pre-Requisites)

Experience
University of Medicine and Dentistry of New Jersey, Newark, NJ January 2001- Present
Data Control Clerk
Enter data into computers for new, added, changed or deleted information
Retrieve data on department computers, make corrections and maintain database records
Performs a variety of office services to support the operations of the department
Clara Mass Medical Center, Belleville, NJ August 1996- October 2001
Ward Clerk
Filed charts, medical records correspondence on a daily basis & maintain inventory of clerical office supplies & equipment
Prepared and maintained patient charts and office documents
Handled telephone communication between parties & with other departments.
Columbus Hospital, Newark, NJ October 1992- April 1998
Emergency Room Secretary
* Prepared required slips for blood work for patients & performed general office duties
* Recorded temperature, pulse and weight on patient charts & maintain patient information
* Prepared and entered emergency room patient registration information into the computer

References: Available Upon Request

Certifications
See above


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