Technical Writer Resume

Title
Technical Writer

Primary Skills
HTML, XML, Web Development, Framemaker, Content Management

Location
US-TX-Dallas/Fort Worth (will consider relocating)

Posted
Feb-15-09

COMPUTER APPLICATION EXPERIENCE

Markup languages (SGML, HTML and XML)
Adobe Framemaker and Acrobat Professional
Trisoft Infoshare (Content Management System) IBM Lotus Notes and Website Builder's Toolbox
ArborText Epic Editor
TechSmith Snag It
RoboHELP HTML and Office
Inbit Fullshot
Microsoft Office (Word, Excel, PowerPoint, Access)
Macromedia HomeSite
Microsoft Project, FrontPage, Photo Editor and Visio
Micrografx Picture Publisher and Flowcharter
Corel Draw Photo Paint and Paint Shop Pro
Interleaf

PROFESSIONAL EXPERIENCE

2002- NOKIA MOBILE PHONES -- Irving, Texas
2009 Senior Technical Writer/Information
Designer

Designed, created, and maintained user documentation (user guides, quick guides, FAQs and product specific Help files) based upon user interface specifications, prototypes, and other input from the software variant team or product program. As part of a global Content Management team, my responsibilities included:

Writing the English version of bilingual and tri-lingual printed user guides for the North America, Latin America (LTA) and Brazil markets
* Organizing content, legal and editorial
reviews concerning the approval of the
user guides
* Working in both an unstructured
(Framemaker) and a structured content
creation environment (Framemaker+SGML
and Epic Editor+XML).
* Creating and revising same source XML
modules for content reuse.
* Developing information design for the North
American operator-specific user guides.
* Creating phone display texts for the US
English, French Canadian, LTA Spanish
and Brazilian Portuguese languages.
Managing documentation projects to meet project milestones.
Interviewing subject matter experts to obtain information about product-specific features and services.
Researching engineering and marketing specifications and product features.
Designing, developing, and maintaining web content for my business unit's intranet pages.
Acting as a contact person for user documentation content-related issues with research and development and product programs, localization coordinators, graphics creation, other Nokia Content Management teams, and external partners.
Participating in Nokia-specific, consumer level testing program conducted at different Nokia sites around the world. I tested prototype products and provided feedback to the product programs.
Collaborating with other information designers and technical writers periodically to ensure user documentation was constantly being improved and stream-lined. Our contributions were part of a user guide optimization effort, which resulted in a 40% reduction of user guide page count.


1998- INTERSTATE BATTERY SYSTEM OF
2002 AMERICA (IBSA) -- Dallas, Texas
Senior Technical Writer

Provided hardcopy documentation and web content to over 300 IBSA American and Canadian distributorships and to the IBSA Dallas-based Home Office team members. I was the acting departmental manager in my manager's absence. I was also a winner of the IBSA Crystal Award, which was granted to a select group of employees for outstanding job performance. Some of my projects for the Documentation Team included:

Developing content for IBSA's internal web sites (for both distributors and Home Office employees). I collaborated frequently with the Interactive Communications Designer regarding design and development of the web sites.
Creating web-based Help files for internally created software applications.
Quality assurance testing of internally created software applications.
Evaluating, testing and recommending externally created software for the Documentation Team. Due to evaluation results, budget approval was awarded for the team to install various software applications for use in our projects.
Documenting processes, designing work flows and updating/expanding the online library (for training IBSA employees).
Designing, creating and writing the Handheld computer user manual for IBSA's distributors. I interfaced extensively with the development team on this $6 million project.
Spearheading the efforts to coordinate the distribution of the documentation regarding each update (approximately four to six updates annually) of the primary accounting software program. The documentation was produced in both online and hard copy formats.
Writing Customer Requirements Specifications, Project Definition Statements and training procedures for the Documentation Team and other IBSA groups.
Internally reviewing other technical writers' documentation for consistency, format and quality.

1995- RAYTHEON SYSTEMS COMPANY
1998 (formerly Hughes Training) --
Arlington, Texas
Technical Editor

As the Publications Services expert on proper format and content of corporate policies and procedures, I was part of the team to bring the training division's goal of ISO 9000 certification to fruition. Other facets of my multi-tasking career for this leader in the defense training and simulation market included:

Writing Publications Services and other departments' policies and procedures.
Organizing efforts to convert and maintain company documentation online.
Reducing company paper costs by 8% through coordination of posting documentation on the company's Intranet.
Supervising and training subcontractor editors.
Initiating the launching and operation of the company's hard copy informational bulletin board, which was created to boost employee morale and unify the training teams nationwide.
Assisting graphics artists with flowcharts and other graphics needs.

EDUCATION

Bachelor of Science Degree in Journalism, California Polytechnic State University at San Luis Obispo, California

Technical Communications courses at Richland College, Richardson, Texas

PROFESSIONAL ORGANIZATIONS

Society for Technical Communication * North Texas Technology Council * Mobile Monday * Career Connection Technology Career Management Group

OTHER INFORMATION

Jeopardy! Contestant * Former Secret Security Clearance

Certifications
See above


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