Resume of Business Analyst

Title
Business Analyst

Primary Skills
UML, UNIX, Waterfall Methodology, RUP

Location
Canada-ON-Toronto (will consider relocating)

Posted
Jul-03-07


Objective:

I am seeking a challenging position as a Business Analyst in the field that requires creative and innovative approaches to problem solving, strategy development, fulfillment of business goals and to continue expanding my skills set and knowledge base.

Career Summary

A detailed-oriented Business Analyst with over three years of experience in the Information Technology, Customer Service and Telecommunication environment; coupled with implementing Customer Relationship Management System that maximized customer satisfaction and Return on Investment. I also have experience in both manual and automated testing including strong knowledge of the Unified Modeling Language (UML) using MS Visio and other applicable tools.

• An understanding of all phases of the systems development lifecycle process; including process mapping, scope definition, requirements definition, functional design, testing, implementation and user training.
• Proven experience in requirements gathering, functional design and all facets of system testing
• Ability to understand complex business problems and determine system based solutions
• Ability to work well independently (as a self-starter).
• Good attention to detail and 'hands on' approach to work
Business Application, Skills and Methodologies


Business Process Analysis Rational Unified Process (RUP) Use Case (MS Visio)
Requirements Specification Unified Modeling Language (UML) Agile Methodology
Waterfall Methodology


TECHNICAL EXPERTISE AND KNOWLEDGE:

Programming: Visual Basic, C++, MS Access, MS SQL
Operating Systems: MS-DOS, Windows 95, 98, 2000 and XP, UNIX.
Suites/Software: MS-Office, Visio, MS Project, MS Outlook

EDUCATION:

Diploma of Applied Science in Engineering Major: Chemical Engineering Technology Seneca College of Applied Arts and Technology, Toronto, Canada.

Essential Skills for Business Analyst Course
Certificate in Business Analysis - Canada


Employment History:

TELUS (British Columbia) Feb 2006 - May 2007
Business Analyst -- Consumer Market
An Enhancement of an existing system to enable users place orders for multiple products using a new application. The implementation of a new CRM system to provide users with an accurate knowledge of the customer's service history, from the time customer registered services with the company.

• The elicitation and documentation of requirements related to new CRM System implementation for the Customer Service Center.
• Review with Subject Matter Experts (SMEs) prototype screen layouts and review screen designs.
• Communicate requirement and changes to the development team as required and monitored all development and testing process.
• Participate with other Business Analysts to document the Business Process Analysis on their current system. Documented the “AS IS” and “TO BE” Process and thoroughly walked through all the activities and processes.
• Documented Use Case construction on all activities which was later used to document process flow for JAD Session consensus.
• Held brainstorming sessions with the development team on innovative ways to streamline trade settlement processes and pinpoint key areas for process/system improvements.
• Develop test plans, test cases and scripts, performed UAT testing and documented all results.
• Documented Business Process for deals with from when call come into the customer centre to when requests are routed to when they are resolved. In order to streamline redundant activities in-house.
• Communicate with executives and line management to gather or convey relevant information.
• Created Functional Specification documents for system enhancements
• Used Visio, mapped out current process flows and future process flows

Bell Canada (Ottawa) Sept 2004 -- Jan 2006
Business Analyst
Implemented a new procedure of training for users where by the system will train users on new applications introduced to the company.
• Communicate business requirements in a clear and unambiguous manner with stakeholders and team members
• Trained users on as needed basis on the current system.
• Gathered requirements and other documentation via team walkthrough and approval, for system enhancements.
• Worked closely with business partners across multiple departments and companies to attend to their training needs.
• Working closely and directly with internal and external clients to validate all requirements.
• Performed business evaluation, user requirements analysis, story development, requirements definition, use case development, acceptance testing, usability testing.
• Provide analysis for the project throughout the full lifecycle.
• Gathered and documented business requirements, developed deliverables during project life cycle.
• Conducted vendor and industry analysis
• Develop user guides for all training needs of the organization.
• Gathered data to build the business requirements document.
• Assisted in determining the users and frequency of the report to be generated.
• Prepared the business process for the report.
• Worked with the technical unit to design the report.
• Reviewed the output with key units involved.

Kingspan Technologies Inc. (Concord) June 2003 --August 2004
Chemical Engineering Technologist
Developed abreast of current and emerging technologies to improve the processes, cost and schedule of products roll out.
• Manage assignments outlined by Department Manager
• Organize, prepare and clearly present information to others and answer questions in one-on-one or group situations
• Assist the Design Integrity Department with out-of-specification investigations
• Troubleshooting daily production issues
• Provide timely quality test results and observation from chemical and physical analysis
• Provide creative solutions to problems, scope out major projects and develop practical plans for their completion



Reference: Readily Upon Request

Certifications
Business Analysis Certification


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