Quality Management Resume

Title
Quality Management

Primary Skills
Connie McLinn I am an experienced quality professional with more than ...

Location
US-MN-Hanover

Posted
Oct-15-08

t

Objective: To pursue a position in Quality Management or Quality Systems Auditing to utilize
my areas of expertise.

Professional Career History

Mar. 2007 - Digital Marketing, Inc., Bloomington, MN
Mar. 2008 Quality Systems Manager

Responsibilities and Accomplishments
* Developed and implemented a closed-loop CAPA system.
* Developed and trained an internal auditing group.
* Championed a companywide initiative to update and write new Standard Operating procedures as necessary, along with supporting documents.
* Wrote a DOE to determine factors contributing to a print quality problem.

Jan. 2000 - MetroMark, Inc., Minnetonka, MN
Feb. 2006 Quality Assurance Manager

Responsibilities and Accomplishments
* Developed and implemented an ISO 9000-based quality assurance program from an
incomplete, inspection-based quality practice.
* Championed process improvement projects companywide, utilizing Pareto analysis,
capability studies, scatter diagrams, DOE and other tools.
* Conducted companywide training in ISO 9000.
* Reduced the Cost of Quality continuously each year by an average of 20%.
* Directed a staff of 3 Quality Technicians.
* Spoke at the 2003 and 2004 Minnesota Quality Conference about the MetroMark Quality System, and at the 2004 Twin Cities NAPM about Supplier Quality.

July 1994- Tursso Companies, Inc., St. Paul, MN
Sept. 1999 Quality Assurance Manager

Responsibilities and Accomplishments
* Developed and implemented a comprehensive, companywide quality assurance program from the ground floor.
* Directed a staff of 3 with responsibilities for the quality programs in 2 plants.
* Developed and implemented improvement methods to meet the requirements of existing and potential pharmaceutical and biomedical customers. Obtained certification by a number of these companies and passed all customer audits.
* Directed, implemented and maintained successful ISO 9002 programs for two plants. Achieved first certificate in nine months.
* Conducted internal training in GMP and ISO 9000.
* Continually improved the overall corporate quality performance.
* Reduced material spoilage 30% during the first year of implementing a material spoilage reduction program, and reduced it continually thereafter.

Oct. 1993 - D.L.'s Die Cutting, Minnetonka, MN
July 1994 Production Supervisor

Responsibilities and Accomplishments
* Supervised group of 15 employees.
* Reduced number of customer quality rejects to one in nine months.
* Improved efficiencies of production lines by more than 50%.
* Significantly reduced turnover rate of employees.

June 1992 - Self-employed quality consultant and quality auditor
Oct. 1993

May 1988 - Fingerhut Corporation, Minnetonka, MN
June 1992 Assistant Corporate Quality Manager

Responsibilities and Accomplishments
* Directed a staff of 10 engineers, 5 specification technicians, 2 coordinators and 1 packaging technician.
* Directed the work for Quality Assurance functions for all hardgoods purchased and distributed by Fingerhut. Functions included product specifications, quality and packaging requirements.
* Managed a working relationship with more than 800 suppliers worldwide; closely involved with the development of a supplier rating system.
* Directed the evaluation of new products and qualification of shipping packages to reduce customer complaints.
* Developed and implemented a comprehensive packaging test and evaluation system with major suppliers and UPS, reducing the return rate due to damaged goods by 3% and reducing claims by more than $200,000 in 1991 alone.
* Reduced the receiving inspection reject rate from 14% to 8% via systematic quality efforts.

Jan. 1988 - Nelson Consulting, Minnetonka, MN
May 1988 Statistical Specialist

* Served as a team member in a consulting firm responsible for improving maintenance functions, using quality techniques. Clients included Timkin Steel, the Connecticut Dept. of Motorized Vehicles, Kimberly Clark Paper and Appleton Paper.

Feb. 1985 - Varitronic Systems, Inc., Minneapolis, MN
July 1987 Quality Manager

Responsibilities and Accomplishments
* Developed and organized Quality Control as well as Quality Assurance operations from the ground floor.
* Implemented quality functions such as incoming, in-process and finished goods inspections, inspection plans, First Article protocols and process capability studies.
* Reviewed Engineering drawings and specifications.
* Directed the Material Review Board.
* Directly responsible for a departmental budget of $400,000.
* Implemented reliability testing and evaluation of new products.
* Instrumental in the evaluation, test, debugging and improvement of the most successful product ever released by the company.
* Expanded the returned goods analysis program.
* Established an SPC program.
* Established a supplier qualification program.
* Performed Cost of Quality analyses and issued periodic reports.
* Set up a comprehensive quality improvement plan.
* Established close working relationships with Production, Engineering, Materials and Technical Services as well as a major Japanese supplier.

Feb. 1980 - GNB Batteries (formerly Gould Electronics, Automotive Battery Division), St. Paul, MN
Sept. 1984 Plant Quality Manager Feb. 1982 - Sept. 1984

Responsibilities and Accomplishments
* Developed a Quality Dept. at a newly-reopened automotive battery plant, which had been selected to produce a major redesigned battery. Trained personnel, established specifications, interfaced with engineering and operated a new $400,000 test lab.
* Developed and implemented an audit program to assure compliance to specifications.
* Developed and implemented a plant-wide SPC program which saved more than $100,000 per year in scrap.
* Directed the operation of a $1,000,000 waste treatment plant.

Division Test Lab Supervisor May 1981 - Feb. 1982

Responsibilities and Accomplishments
* Supervised all phases of battery testing, documentation and reporting at division headquarters. Responsible for a $300,000 budget.
* Worked with major customers such as J.C. Penney and Amoco.

Product Design Engineer Feb. 1980 - May 1981

Responsibilities and Accomplishments
* Redesigned various product lines of automotive batteries at Division Headquarters.
* Carried out special battery constructions, including prototypes of newly redesigned batteries, at various battery plants, and successfully brought them to full production.

Feb. 1977 - Cole Sewell Corp., St. Paul, MN
Feb. 1980 Quality Control Manager

Responsibilities and Accomplishments
* Developed and implemented a companywide Quality Dept., covering three production departments.
* Established standards and procedures, wrote a Quality Manual, handled customer complaints and field returns, and supervised a staff of 3 inspectors.
* Saved $200,000 each year, equivalent to 3% of annual revenue, by reducing the internal nonconformances by more than 50%.

Mar. 1976 - Sci-Med Life Systems, Inc., Plymouth, MN
Jan. 1977 Assistant Quality Manager

* Directed the inspection of incoming parts, finished products and production facilities, using statistical inspection techniques.
* Maintained a double reverse-osmosis water purification system, a critical element of production.

Aug. 1973 - H.B. Fuller Company, Minneapolis, MN
Mar. 1976 Chemical Technician

* Produced industrial adhesives and latexes at a pilot plant production level and performed analytical tests on finished product.
* Rested formulations for latexes in an R&D laboratory to determine suitability for pilot plant production.

EDUCATION

ASQ Certified Quality Auditor (CQA) June 2005
RABQSA ISO 9001:2000 Lead Auditor April 2006

Sept. 1968 - Bachelor of Science Degree - Biology
May 1973 Bemidji State College, Bemidji, MN
* Major in biology with minor in mathematics.
* Ranked in upper 10th of class of 1000 with GPA of 3.74.
* Member Alpha Phi Sigma, national honorary fraternity.
* Won Alworth Memorial Scholarship and MN State Scholarship for full college term.
* Won Freshman Chemical Rubber Company Chemistry Award for top academic freshman chemistry student.

CONTINUING EDUCATION COURSES
* Computer courses in Excel and Access.
* Total Quality Control and Geometric Tolerancing courses.
* Three-week management course at Wittenberg University.

Member of American Society for Quality for past 20 years. Served on MN Section Executive Board for past 14 years, including Section Chair (1994-5) and current Chair (2006-07).

Certifications
See above


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