Business Analyst Resume

Title
Business Analyst

Primary Skills
Dynamic, results-driven business analyst with a variety of experiences developing, organizing, and aligning operation...

Location
US-FL-Miami (will consider relocating)

Posted
Apr-09-09

PROFESSIONAL EXPERIENCE
Accenture; Reston, VA 2005 - 2008


Project Management Analyst 2008

Provided a large financial services client with a seamless data transition from one software application to another. The client converted an estimated 500 million records.

-Maintained the project's business log containing weekly action items, risks, issues, and watch items which resulted in an on-time completion of the project
-Maintained the team's overall master project plan in Microsoft Project; delegating tasks and timelines which ensured project milestones were met on time
-Amalgamated and edited weekly status reports from various teams to submit to executives, keeping them informed about key milestones that were met and approaching
-Resolved issues through data validation activities with the User Acceptance Test (UAT) lead , resulting in a successful implementation of the new software application

Business Analyst 2005-2008
Worked with a variety of clients including large national health insurance companies, Medicaid insurers, and document management companies in a variety of roles including process design, process improvement, custom application design, and training.

-Created detailed process flows to illustrate a standardized, end-to-end, future state for a healthcare insurance company's pre-authorization process
-Standardized documentation throughout a healthcare insurance company's pre-authorization department by writing job descriptions for new positions and updating existing job descriptions
-Identified and evaluated opportunities where processes were obsolete, incomplete, incorrect or undefined and identified a streamlined process by developing a work plan which paved the way for three of the streamlined recommendations to be implemented at the client site
-Created 5 process flows and process documentation material for the client's most widely used order entry system which assisted specialists in giving accurate quotes for equipment and services to customers
-Created 13 training documents which guided the team on how to complete their various daily activities which included amending contracts and providing accurate price quotes for services and equipment to customers
-Facilitated multiple training sessions for 48 specialists and provided role specific overviews on how to complete their daily activities which included amending contracts and providing accurate price quotes for equipment and services to customers
-Served as a liaison and a subject matter expert on the amendments process and the order entry system by answering questions from specialists and client team members during the soft launch phase of a project in an effort to prepare the team for a successful implementation
-Authored 3 future state business use cases and created 26 process flows which identified the future state of the member portal application and standardized the portal across all regions which allowed for easier navigation by the customer
-Developed change enabling job aids which helped the organization run more efficiently and effectively during the client's reorganization
-Developed a project survey, monitored results, and analyzed results which helped the Change Management team understand how to draft communications during the client's reorganization

EDUCATION
University of Florida
Master of Science in Health Administration May 20005
Bachelor of Science in Advertising May 2003, Cum Laude
SKILLS
-Knowledge of Microsoft Word, Visio, PowerPoint, Excel, SharePoint, and Project
-Skilled in giving presentations

PROFESSIONAL ORGANIZATION MEMBERSHIP
American College of Healthcare Executives 2004-2008

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Miami, FL | Resumes in Florida

View other Business Analyst resumes, Business Analyst resumes