Helpdesk Support Technician Resume

Helpdesk Support Technician

Primary Skills
Help Desk Technician/Extranet Support




Extranet Support /Help Desk Technician, Piaggio Group Americas, New York, NY
June 2006 to October 2010
* Help desk support; created new client Web accounts, answered questions and resolved problems with online access to client's database; Relieved receptionist duties when needed, including the call center.
* Travelled to a number of cities for in-person training sessions.

Administrative Assistant, Various Temp Agencies, (March 2004 through May 2006)
Citigroup, Long Island City, NY
* Provided support for 3 managers; Created project schedules using MS Project for Web-based assignment launch, which launched on schedule successfully.
Citigroup - Fort Lee, NJ
* Worked on several MS Access & MS Project assignments
Pentax Medical Company - Montvale, NJ
* Data entry of the company's invoices into SAP database application; Verified expense reports, provided in-house disbursement codes to invoices and expense reports, filed, answered phones, made photocopies, faxed clients

HTML Editor, Thomson Medical, Montvale, NJ,
June 2005 to October 2005
* Maintained and updated in-house Physician's Desk Reference (PDR) database
* Generated virtual XML files using Telelogic "DOORS DXL" to enable views in MS word, HTML and PDF formats
* Edited HTML (Web pages) to upgrade to official medical standards; Proofread and corrected the final HTML draft, provided Help Desk & tech support for the firm.

Facilities Coordinator, Skadden, Arps, Slate, Meagher & Flom, New York, NY,
January 1987 to March 2004
* Provided job assignments to 28 porter, maintenance and repair staff members
* Scheduled conference room functions, internal moves and office preparation
* Was responsible for operations leadership in the absence of the Dept. Head and / or Supervisor;
* Coordinated the Conference Room Reservations and Audio/Visual Departments
* Performed P.C. tasks and projects involving WordPerfect, Word, Visio, Access and Excel.
* Was part of IT Help Desk team and responded to telephone questions and E-mail, solving problems, and logging the results into an in-house Help Desk application.
* Developed the artwork database using MS Access for fields labeled "Artist", "Title", "Inventory Number", "Medium", "Price", etc. This database was deployed successfully & is still used today.
* Maintained this database for all of the Firm's artwork, which had an approximate value of $2,000,000. The Firm has offices in many cities in the United States, Europe (England, France, Italy, etc.) and the Pacific Rim (China, Japan, Australia, etc.).

Brooklyn College
Associates Degree in Computer Science - Redding University

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