Primary Skills
A+ Certified Professional, Computer Technology Industry Association, 2001
Location
US-MA-Wilmington
Posted
Apr-11-09
RESUME DETAILS
OBJECTIVE: To apply my skills that I have acquired in my education and training to a position in the field of Information Technology.
EDUCATION and CERTIFICATIONS: Massachusetts Bay Community College, Wellesley, MA Associate in Science, Information Systems Technology & Management, 2007 Certificate, Information Technology, 2006
Boston University, Computer Career Programs, Boston, MA Certificate, PC Service and Support, 2001
Related Coursework: Database Management; System Analysis & Design; Networking; Introduction to Computer Science and HTML; Application Software Strategies; JAVA Programming; PC Service & Support Internet Based Training; PC Basics Hardware; Data Communications, Networks and Multimedia
A+ Certified Professional, Computer Technology Industry Association, 2001
RELATED EXPERIENCE:
Help Desk Assistant Mass Bay Community College, Wellesley, MA 2007-2008 * Assisted college students with solving technical problems around XP. * Provided Help Desk support to students, faculty and staff on the phone. * Trained students in PeopleSoft. * Installed LCD monitors for faculty.
Computer Technician Town Computer, Boston, MA 2005 * Installed hard drives, performed upgrades, changed operating systems And troubleshot PC * Ensure quality computer service operations through facilitating tests.
ADDITIONAL COMPUTER SKILLS AND EXPERIENCE: * Java Programming language, HTML, Oracle, SQL, Microsoft Access and Excel; experience with Windows 95, 98, NT and Windows XP * Knowledge of database systems, physical configurations, database management software, analysis techniques and modeling tools * Ability to produce innovative services, improve quality, reduce costs and provide real-time customer service * Examine the differences between various types of information systems and develop proficiency solving IS problems for user productivity and software * Understand and be able to select and apply the appropriate systems * Analysis and design solutions to a series of personal and business
Additional Experience: Support Staff Associate Fernald Center, Waltham, Massachusetts 1997-Present * Assist in providing supervision and guidance to seven adults with Mental Retardation. * Design leisure activity programs for individuals with mental retardation. * Provide community outings to teach and reinforce appropriate social behavior. * Utilize my strong listening, organizational and communication skills daily. * Provide clients with an extreme amount of patience and support to help them meet their personal goals.
Certifications
See above
CONTACT DETAILS
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