IT System Administrator Resume

Title
IT System Administrator

Primary Skills
PC Analyst/Network Administrator/Project Manager who is reliable, responsible and eager to learn and grow with company

Location
US-MN-Plymouth

Posted
Feb-16-09


PROFESSIONAL SUMMARY

* PC Analyst/Network Administrator/Project Manager who is reliable, responsible and eager to learn and grow with
company
* Strong analytical and follow-through skills with experience in a wide range of hardware and software systems
* Long term experience in customer service and relationships
* Loyal and dedicated employee
* My Value to the company includes: 1) Fast Learner - I have taken on managing several projects where I had no
previous experience, and quickly learned what was needed for a successful conclusion of the project 2) Resource
Researcher - Whether it is hardware, software, or time (outsourcing part of a project to consultants), I have saved
companies many thousands of dollars by doing the research to find the best use of resources to get the projects
completed successfully, and running well, and 3) Calm Competence - even in the midst of tight deadlines or project
breakdowns, I bring calm, ease, and humor to the team; panic and anger have no place in getting things done!

TECHNICAL SKILLS

Software: Office 2000, XP, 2003, 2007 (7+ yrs); Lotus Domino & Notes; VPN (4+ yrs); Procomm Plus; MS Exchange
Server (3+ yrs); GroupWise (2+ yrs); Visual Manufacturing (ERP) (2 yrs); Epicor (ERP) (2 yrs); SQLBase (2 yrs); Oracle (1 yr);
ACT!/Contact Management (4+ yrs); Active Directory (4+ Years); Firewalls (4+ yrs); Terminal Emulators (5 yrs); Malware
Detection and Removal (Antivirus, AntiSpyware) (10+ yrs); Imaging/Cloning - Desktop & Server (8+ yrs); Data Recovery (5+
yrs); Security/Proxy/Filter (3 yrs); PalmOS/WinCE/WinMobile (6 yrs); Network Hardware/Software auditing (4 yrs);
Citrix/Windows Terminal Server/Remote Desktop (5+ years); Remote Control Troubleshooting/Repair (2 years);
Backup/Disaster Prep - On Site/Off Site (8+ yrs); Network (Push) Updates/Installs (2 yrs); VNC / Remote Repair (3 yrs);
VMware/Virtual Iron/Virtuozzo

Hardware: IBM, Compaq, Gateway, HP, White box PC, Dell, (15+ yrs); Mac (3 yrs); Routers, Firewalls (5+ yrs); VPN (4+
yrs); Wireless Routers/Networks (4+ yrs); Network Printers/Print Servers (10+ yrs); AS/400 (1 yr); VoIP (2 yrs); T1/P2P
Data/Voice (inc. int'l); Barcode Scanning

Industries: Network Consulting (10+ yrs); Manufacturing (4+ yrs); Service (5 yrs); Medical (2 yrs); Banking (3+ yrs);
Construction (2 yrs); Legal (2 yrs); Retail (4+yrs); Sales (10+ yrs)

Operating Systems: Windows 95 (6 yrs), 98 (8 yrs), 2000 (8 yrs), XP (7 yrs); Windows Server NT4 (5 yrs), 2000 (8 yrs),
2003 (5 yrs); Linux, Novell (7 yrs)

Project Management: Active Directory; Wireless Network; VoIP (International); Cabling/Racks/Switches; Forklift
Computers/Barcode Scanning




PROFESSIONAL EXPERIENCE

Water Gremlin - White Bear Lake, MN
February 2007 - February 2009
IT Systems Administrator

* Started as consultant, full time 18mo, back to
consultant now
* Rebuilt complete network when old Active Directory
crashed
* Updated/imaged workstations to support XP for new
ERP
* Implemented conversion from AS/400 to Epicor ERP
* Designed/implemented Wireless Network
* Designed/implemented VoIP System
* Installed VoIP in Italy, trained users
* Purchased servers, workstations, network equipment
* Planned email conversion from Domino/Notes
* Planned/analyzed/implemented private data line to
office in Italy
* Built network for Italy location, integrated into AD

Independent Contractor
Nov 2005 - Jan 2007
Computer Consultant

* Worked independently for several businesses and
individuals
* Computer troubleshooting/repair/rebuilding
* Disaster / Malware data recovery
* Internet security and protection
* Web site design
* Wireless networks

Helix IT - Minneapolis, MN
July 2003 - Nov 2005
Network & Desktop Support Specialist

* Installed new Windows LANs as "The IT
Department" for several companies around the Twin
Cities
* Set up and maintained VPNs between multiple offices
* 15 months as consultant to MMLA offices:
downtown, Southside, North Minneapolis, and St. Paul
* Administrator and technical support for dozen servers:
Windows 2000 & 2003, and Novell
* Support Windows Terminal Server access for 100+
users from 10 sites
* Provide hardware and software support - both phone
support and on-site - for users
* Built and maintained images for diverse hardware
from 450 - 3000+ MHz, plus notebooks
* Rolled out new hardware and OS, brought all user
computers from Win98 to Win2k, then to WinXP
* Provide and set up end-user training
* Manage and document daily problems/issues for
software, hardware, and network; escalate issues to the
appropriate vendors as needed for resolution
* Configure, upgrade and test equipment according to
standard procedures

Beacon Computer Consultants - Woodbury, MN
Nov 2001 - July 2003
On Site Consultant: Network & Desktop Support

* Worked as "The IT Department" for dozens of
companies
* Diverse LANs - both Windows and Novell
* Technical support for all end user software, equipment
and network issues
* Designed new LANs - upgraded existing networks
* After moving to WI in 1999, worked at a similar
company in Eau Claire, until moving back to MN

Professional Consulting Solutions - Plymouth,
MN
Sep 1997 - Mar 1999
On Site Consultant: Manufacturing Software

* Configured and maintained Visual Manufacturing
software in a 5-state region centered on MN
* Installed SQLBase or Oracle database on servers, and
clients at each desktop
* Diverse LANs - both Windows and Novell
* Technical support for all end user software
* Taught basic database maintenance on-site, and taught
Advanced Database Administration at the office training
center

Keystone Consulting - White Bear Lake, MN
July 1995 - Sept 1997
On Site Consultant: Desktop Support

* Worked on-site at Minnegasco for a short contract;
then at Imation
* Computer upgrade rollout
* First-level phone support for a short time - then
second-level Desktop Support
* Troubleshooting, repair, and re-imaging
* Previous - starting in 1992: Sold name-brand
computers and equipment, sold and built white-box
computers

EDUCATION

* MCSE - Microsoft Certified Systems Engineer for
Windows Server - NT4
* Experience - Windows Server 2000 and 2003
* Landmark Education - Extensive training in
Leadership, Communication and Mentoring
* High School - Mt. Iron, MN - Graduated, June 1978


Certifications
See above


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