IT Administrator / Help Desk Resume

Title

IT Administrator / Help Desk

Primary Skills

Supporting multi-platform LAN/WAN infrastructures under MS Windows NT/2000 and Linux environments

Location
US-IL-Woodridge

Posted
Jun-08-12

RESUME DETAILS

NETWORK ADMINISTRATOR / DESKTOP SUPPORT SPECIALIST

Solutions-oriented Information Technology Professional with proven expertise designing, implementing and integrating high-performance technology solutions to meet challenging business needs.

* Solid expertise administering, optimizing and supporting multi-platform LAN/WAN infrastructures under MS Windows NT/2000 and Linux environments.
* Specialized techniques for Email & Internet, network security, routing/switching, firewalls, Active Directory, VPN, back-up/recovery, anti-virus, TCP/IP and remote connectivity solutions.
* Outstanding analytical, time management and problem solving skills; strategically manage time and expediently resolve problems for optimal productivity, improvement and profitability.
* Strong technical background with a solid history of delivery outstanding customer service. Genuine commitment to quality and customer satisfaction.
* Highly effective liaison and communication skills proven by effective interaction with management, users, team members and vendors.

TECHNICAL PROFICIENCIES
=======================
PLATFORMS:
MS Windows 95, 9X, NT, 2000, and Vista
SOFTWARE:
MS Office Suite, QuickBooks, and Adobe
HARDWARE:
Motherboard, CPU, RAM, Expansion Card, Power Supply, HD, Routers, Switches, Hubs, Gateways, Access Point, NIC, Network Cables, Fiber, Firewalls, and Wireless
PROTOCOLS:
IP, UDP, TCP, DHCP, FTP, Telnet, SSH, POP 3, SMTP, IMAP, mPPP, UMTS, and GPRS

PROFESSIONAL EXPERIENCE
=======================

DYROS, INC., ELK GROVE VILLAGE, IL (2/2007 - PRESENT)
IT ADMINISTRATOR, PROJECT MANAGER, AND CLOSEOUT MANAGER
Install, configure, and maintain IPBTS units and Cisco routers for T-Mobile cell sites. Perform troubleshooting and resolve technical issues. Set-up and maintain hardware/software for multiple computers and a server, as well as laptops, printers, IP cameras, and other peripheral devices. Evaluate cell sites for bidding purposes for variety of clientele such as T-Mobile, Cricket, and Crown Castle. Prepare client closeout packages upon job completion.
* Worked closely with Marketing Manager and key contributor to corporate website development, set-up, and maintenance of all HTML, PHP and emails.
*Administer and prepare closeout documentation for clientele. Curently working with Sweepvault, Quickbase, and Siterra

ST. GEORGE CORRECTIVE VISION CENTER, CHICAGO, IL (3/2004 - PRESENT)
IT ADMINISTRATOR
Service and maintain a small business server, 6 workstations, and laptops for end users. Perform all facets of computer hardware/software troubleshooting, repair, and maintenance services for systems and peripheral devices.
* Updated Network from 2000 Server for 4 areas with 95 workstations to new 2003 Small Business Server and 5 XP Workstations, transferred all files, and reinstalled main software for company.
* Completed all technical work assignments within specified timelines and with no business disruption.

UNIVERSAL BANCORP, DOWNERS GROVE, IL (8/2003 - 2/2004)
IT TECHNICIAN
Administered and maintained MS 2K Server and 2003 Enterprise System. Performed troubleshooting and problem resolution of client`s computers, printers, phone systems, FAX machines, and other peripheral devices.
* Set-up new systems, shared networks, printers, and company employees` email accounts for new accounts and office relocations.
* Added additional phone lines and computer cables throughout company as needed.
* Completed system restores, updated software, configured new systems, and completed back-up of data as needed for optimum technical operations.
* Installed Encompass (Main Software) and updates and responded to any computer issues in a timely fashion with no business disruption.

EARLY CAREER as Regional Manager, Sandpipers Restaurant, and Assistant Manager, Busy Bee Restaurant.

FORMAL EDUCATION
================
ASSOCIATE OF APPLIED SCIENCE IN COMPUTER NETWORK ENGINEERING
WESTWOOD COLLEGE OF TECHNOLOGY

Certifications

See above

CONTACT DETAILS

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