Supporting multi-platform LAN/WAN infrastructures under MS Windows NT/2000 and Linux environments
NETWORK ADMINISTRATOR / DESKTOP SUPPORT SPECIALIST
Solutions-oriented Information Technology Professional with proven expertise designing, implementing and integrating high-performance technology solutions to meet challenging business needs.
* Solid expertise administering, optimizing and supporting multi-platform LAN/WAN infrastructures under MS Windows NT/2000 and Linux environments. * Specialized techniques for Email & Internet, network security, routing/switching, firewalls, Active Directory, VPN, back-up/recovery, anti-virus, TCP/IP and remote connectivity solutions. * Outstanding analytical, time management and problem solving skills; strategically manage time and expediently resolve problems for optimal productivity, improvement and profitability. * Strong technical background with a solid history of delivery outstanding customer service. Genuine commitment to quality and customer satisfaction. * Highly effective liaison and communication skills proven by effective interaction with management, users, team members and vendors.
TECHNICAL PROFICIENCIES ======================= PLATFORMS: MS Windows 95, 9X, NT, 2000, and Vista SOFTWARE: MS Office Suite, QuickBooks, and Adobe HARDWARE: Motherboard, CPU, RAM, Expansion Card, Power Supply, HD, Routers, Switches, Hubs, Gateways, Access Point, NIC, Network Cables, Fiber, Firewalls, and Wireless PROTOCOLS: IP, UDP, TCP, DHCP, FTP, Telnet, SSH, POP 3, SMTP, IMAP, mPPP, UMTS, and GPRS
PROFESSIONAL EXPERIENCE =======================
DYROS, INC., ELK GROVE VILLAGE, IL (2/2007 - PRESENT) IT ADMINISTRATOR, PROJECT MANAGER, AND CLOSEOUT MANAGER Install, configure, and maintain IPBTS units and Cisco routers for T-Mobile cell sites. Perform troubleshooting and resolve technical issues. Set-up and maintain hardware/software for multiple computers and a server, as well as laptops, printers, IP cameras, and other peripheral devices. Evaluate cell sites for bidding purposes for variety of clientele such as T-Mobile, Cricket, and Crown Castle. Prepare client closeout packages upon job completion. * Worked closely with Marketing Manager and key contributor to corporate website development, set-up, and maintenance of all HTML, PHP and emails. *Administer and prepare closeout documentation for clientele. Curently working with Sweepvault, Quickbase, and Siterra
ST. GEORGE CORRECTIVE VISION CENTER, CHICAGO, IL (3/2004 - PRESENT) IT ADMINISTRATOR Service and maintain a small business server, 6 workstations, and laptops for end users. Perform all facets of computer hardware/software troubleshooting, repair, and maintenance services for systems and peripheral devices. * Updated Network from 2000 Server for 4 areas with 95 workstations to new 2003 Small Business Server and 5 XP Workstations, transferred all files, and reinstalled main software for company. * Completed all technical work assignments within specified timelines and with no business disruption.
UNIVERSAL BANCORP, DOWNERS GROVE, IL (8/2003 - 2/2004) IT TECHNICIAN Administered and maintained MS 2K Server and 2003 Enterprise System. Performed troubleshooting and problem resolution of client`s computers, printers, phone systems, FAX machines, and other peripheral devices. * Set-up new systems, shared networks, printers, and company employees` email accounts for new accounts and office relocations. * Added additional phone lines and computer cables throughout company as needed. * Completed system restores, updated software, configured new systems, and completed back-up of data as needed for optimum technical operations. * Installed Encompass (Main Software) and updates and responded to any computer issues in a timely fashion with no business disruption.
EARLY CAREER as Regional Manager, Sandpipers Restaurant, and Assistant Manager, Busy Bee Restaurant.
FORMAL EDUCATION ================ ASSOCIATE OF APPLIED SCIENCE IN COMPUTER NETWORK ENGINEERING WESTWOOD COLLEGE OF TECHNOLOGY