~"Specialist in Building Long-Term Relationships and Identifying Improvement Opportunities that Drive Efficiency and Quality" ~
Solution-oriented and versatile professional offering solid business operations, training and development experience. Persuasive communicator with engaging relationship style and skills in consultation and fostering positive relationships. Quick study in new technology. Highly effective team leader or member. Proven success in fast-paced and challenging environments. Able to use analytical and statistical skills to implement plans. Dynamic presentation skills; adapt to the audience for clear understanding.
KEY COMPETENCIES ? Workflow Optimization ? Quality Control ? Client Service ? Interpersonal Skills ? Project Management ? Training/Motivation ? Human Resources ? Leadership/Team Building ? Organizational Development
PROFESSIONAL PROFILE * Strategic and Tactical Learning and Development professional,. * More than ten years experience and success in project management, training program development, instructional design, organizational development, strategic planning, organizational/management development and organizational effectiveness experience. * Demonstrated ability to manage, direct, and implement new services and products from inception to market. * Supervisory skills second to none. Experienced in hiring, training, motivation and evaluation. Skilled in finding broken systems and performing necessary change through project management or other methods. * Skilled in defining, designing, implementing competency-based training and development strategies and educational offerings. * Developed and facilitated Management/Leadership development programs that improved manager and employee turnover by 10% and saved the companies thousands of dollars in hiring and training expenses. * Proven leadership in cultural and organizational change management efforts/programs, that improved global communication within and between divisions worldwide. * Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience. * Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance. * Computer skills include MS Office Suite, MS Project, Adobe Captivate 3, Adobe Soundbooth CS3, Adobe Premier Pro CS3, Adobe Flash CS3, Camtasia Studio, OnDemand.
SENIOR BUSINESS CONSULTANT IPA - BUFFALO GROVE, IL 2008 - 2009 * Helped small and medium-size business owners to identify areas within their organizations that need improvement and develop solutions to maintain positive cash flow, control costs and accelerate profitable growth, allowing entrepreneurs and managers to make the most of their work and their lives. * General areas addressed are Sales & Marketing, Operational systems and processes, and Financial systems and procedures.
FINANCIAL PLANNER SELF-EMPLOYED- BRAINTREE, MA 2002 - 2007 * Provided comprehensive financial planning for clients. * Planned, developed and implemented financial strategies for goal attainment. * Worked through MetLife, Banc of America Investments and independent broker. * Achieved Lincoln Benefit Life President's Club two years and MetLife Leaders Conference Qualifier first full year of business.
SENIOR PERFORMANCE CONSULTANT/PROGRAM MANAGER COMPAQ GLOBAL SERVICES DIVISION COMPAQ COMPUTER CORPORATION - STOW, MA 1998 - 2002 * Managed multiple projects and programs to assist clients in improving performance and achieve desired business objectives. * Designed, developed, deployed multiple types of research activities, i.e., personal assessments, workforce surveys, focus groups, executive interviews. * Designed, developed, delivered program communications, training materials and instructor-led courses supporting key business initiatives. * Planned and facilitated problem-solving, improvement planning efforts to resolve unfavorable survey responses. Over a four 4 year period of time we grew from a mere 20% support of worldwide management to around 95+%. * Organized and led virtual international change management and solution design teams. * Designed, produced best-in-practice survey research, survey response processes and consultant toolkit offerings. * Over four years grew survey participation from 20% to 81%, which improved business.
DIRECTOR OF ASSESSMENT SOUTHWESTERN EDUCATIONAL PUBLISHING- CINCINNATI, OH 1994- 1998 * Directed development of assessment applications, and the marketing and sales of assessment products. * Developed and marketed new software assessment technology generating first year sales of $100,000 + * Developed new business proposals yielding 6% increase in sales and lowered development costs by 5%. * Began as Marketing Manager of Computer Education. Increased revenue $3 million over 12 months resulting in promotion.
MANAGER MARKET SOLUTIONS, TRAINING AND CERTIFICATION WORDPERFECT CORPORATION - OREM, UT 1993 - 1994 * Managed certification program teams in the development, creation, and production of WordPerfect 6.0 DOS curriculum and its delivery systems. * Established 100 training centers within six months after the introduction of a new training program which increased training, development and assessments division revenues by 50%. * Negotiated the WordPerfect/South-Western educational partnership, which lowered development costs by 70% and increased sales revenues by 50%.
Master of Science in Instructional Psychology and Technology Brigham Young University - Provo, UT Instructional Design & Assessment with Organizational Behavior focus Thesis - Performance Based Design in Software Applications Curriculum
Bachelor of Science in Business Management Brigham Young University - Provo, UT Major in Finance, Minor in Organizational Communications
Professional Development Organizational Development Certificate, Linkage Inc. and DePaul University SAP R/3 Certificate of Completion version 4.6 PMI Managing Projects in Organizations Compaq Quality Black Belt
American Society for Training and Development Project Management Institute Association for Supervision and Curriculum Development, past International Society for Technology in Education, past National Council on Measurement and Evaluation, past American Educational Research Association, past
HONORS AND RECOGNITION
Received the Compaq 2000 Human Resources Award of Excellence Received the Compaq Management Operational Services 2000 Innovation@InternetSpeed Award Member Golden Key National Honor Society Vice President ITVA, BYU Chapter President, Utah Jaycees, Provo Chapter Eagle Scout