Telecommunications Specialist Resume

Title
Telecommunications Specialist

Primary Skills
CCNA, Typing, MS Office Pro (All Products), T1/T3, Adtran ISDN Adapters

Location
US-CO-Centennial

Posted
Nov-01-08

____________________SUMMARY OF EXPERIENCE____________________
Over 8 Years of experience of troubleshooting and supporting complex Telecom (Voice and Data) Circuits. Great attention to detail; enabling quicker isolation of issues and thus quicker resolutions, enabling issues to be caught in a preventative manner as opposed to a reactive manner. Constantly have excellent written and verbal communication skills at a professional level.
* Cisco Certified Network Associate- CCNA, 13 January 2000. CCNA ID # CSCO10055301
* Strong interpersonal skills, strong customer focus, works well on own as well as in groups.
* Trouble isolation skills on complex telecom circuits & systems.
* Self-starter and extremely quick learner.
* Help support team members & co-workers with daily issues.

____________________COMPUTER SKILLS____________________
* Windows Vista / XP / 2000 / ME / NT / 98 / 95 / 3.1 / DOS.
* SuSE Linux Personal 9.1
* Mac OS 9.1 & OS X
* MS Office 98, 2000, XP, 2003, 2007 (Word, Excel, Access, Outlook, Powerpoint, Visio)
* Remedy 4.1, Siebel (99.6 & 7.5), ETMS, TBS 5.2, IPS, DAFWEB, Eastland, SIMS.
* Typing 40+ wpm & 10 Key

____________________WORK EXPERIENCE____________________
2007 - Present - National Disconnect Team: Circuit Design/Provisioner II (Lead)
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Manage daily escalations coming from Internal or External groups in personal mailbox or voice line. Manage two triage mailboxes designed for Changes or Cancellations of current disconnects in the system, and for 1st level escalations and status requests for Port Out orders. Answer 1st level escalation phone line. Be a national 2nd level escalation point of contact for LNP. Assist other team members perform their daily functions. Train and support 3rd party off shore vendors. Supports Manager by running weekly reports and assigning out escalations directly to team.

2007 - 2007 - Network Services: MACD Order Entry
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Process and create Linx and TBS orders from MACD Orders for any type of customer request. Contact customers to confirm order and collect any missing paperwork needed to process the order. Support Manager by taking on advanced orders for other team members.

2005 - 2007 - National Disconnect Team: Circuit Design/Provisioner I
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Process and create both Linx and TBS orders for both customer initiated disconnects as well as ensuring synchronization between all systems for port out requests. Use systems such as IPS, DAFWEB, SIMS and Eastland to research older disconnect orders. Support Manager by taking on daily assignment responsibility.

2005 - 2005 - Mixture of CD/Provisioner I & SPC
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Process Install orders and Disconnect orders (depending on the needs of the business) from Siebel system to TBS / MetaSolv system.

2005 - 2005 - National Disconnect Team: Circuit Design/Provisioner I
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Process inbound LNP requests through E-Gain System to release TN's to other CLEC's. Complete internal system research to confirm or reject LSR. Answer inbound calls for status and escalations of LSR's. Manage and process TBS PSR orders through completion. Coordination, order entry, provisioning and design tasks responsibilities. Load NPAC release authorization's.

2004 - 2005 - Net Ops: Project Coordinator (PC)
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Manage incoming orders by reviewing them customers to determine if corrections were needed prior to entering them into TBS ordering system. Support customer requests via Phone or E-Mail. Support internal departments with any issues with orders by clarifying what the order is for or by providing additional insight as to what is being ordered. Regularly update customers and sales with status of orders. Schedule installation date and times with customers and their vendors (both voice and data). Confirm successful installations with customers and vendors before closing out orders. Continuously and consistently achieving or breaking metrics set by upper management.

2004 - 2004 - Net Ops: Standardization Project Coordinator (SPC)
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
Created orders for Data gathered from Siebel and input them into TBS. Clean up Records and Customer Accounts. Help test and improve SPC process to roll out across our entire center. Trained new team members individually and in a group environment. Co-Hosted multiple meetings with other departments to help them understand the new process, as well as answer any questions that they had about the new process.

2003 - 2004 - Network Operations: Project Coordinator (PC)
XO Communications Inc., 10000 Park Meadows Blvd, Lone Tree, CO 80124-5453
(See Job Description Above).

2001 - 2003 - Network Operations Center (NOC) Engineer III
Rhythms NetConnections, INC./Worldcom/MCI, 9100 E Mineral Cir, Centennial, CO 80112-3401
Managed trouble isolation and resolution with ISPs, Clients, Field Technicians, and ILEC technicians. Performed analysis and configuration on Layer 2 (ATM & Frame Relay), and Layer 3 (TCP/IP, PPP, PPP over Ethernet). Isolate packet loss and speed issues by monitoring traffic through various network devices. Test dB Loss on straight copper circuits using SunSet and Turnstone Testers. Test straight copper circuits with SunSet testers checking for various disturbers. Keep ISPs or Clients updated with current status of ticket.

2001 - 2001 - NOC Layer 1 Tech. II
Rhythms NetConnections, INC./Worldcom/MCI, 9100 E Mineral Cir, Centennial, CO 80112-3401
Escalate recurring problems or missed dispatches with Field Techs or ILEC. Test Straight Copper Circuits with SunSet xDSL test set to check for any copper imperfections or bridge taps. Escalate issues up to logical layer after physical layer was clear if any additional problems exist.

2000 - 2001 - NOC Layer 1 Tech. I
Rhythms NetConnections, INC./Worldcom/MCI, 9100 E Mineral Cir, Centennial, CO 80112-3401
Take incoming calls to the NOC and transfer them to the correct department or group. Open maintenance tickets and trouble shoot xDSL circuits with Clients and ISP Reps. Key role in supporting lead by handling key projects and external escalations.

2000 - 2000 - NOC/Customer Advocacy Team (NOC/CAT)
Rhythms NetConnections, INC./Worldcom/MCI, 9100 E Mineral Cir, Centennial, CO 80112-3401
Take incoming calls to the NOC, open trouble tickets, identify issues, and transfer calls to the correct department or ticket owner. Provided customer service rated by management as outstanding. Improve Client satisfaction levels by offering great customer service.

2006 - 2007 - Geek Squad Agent
BEST BUY #164, 8682 Park Meadows Center Dr, Lone Tree, CO 80124-5129
Listen to customer's PC problems. Power up PC's and confirm complete understanding of customer issue. Enter Service Orders into PHOENIX. Sell needed services and recommend any upgrades or additional services. Work on PC's that were brought in for repair. Setup new PC's.

2002 - 2003 - Claims Processing / RTV's
Bed Bath & BEYOND #279, 7421 W Bowles Ave, Littleton, CO 80123-4120
Work directly with vendors to process damaged and/or returned merchandise. Request Return Authorizations (RA's) and mark damaged stock out of store inventory. List and pack up products for weekly donations.

1998 - 2000 - Claims Processing / RTV's
Bed Bath & BEYOND #137, 14275 W Colfax Ave, Golden, CO 80401
(See Job Description Above).

1998 - 2000 - Shipping & Receiving
Bed Bath & BEYOND #137, 14275 W Colfax Ave, Golden, CO 80401
Unload and write up packages as they are received, while checking for damaged merchandise. Count and price merchandise. Pack and Ship merchandise between stores, and to Customers.

1998 - 2000 - Sales Floor/Cashier
Bed Bath & BEYOND #137, 14275 W Colfax Ave, Golden, CO 80401
Offer great customer service by escorting the customer to the product, and having an extensive knowledge of the products that were sold. Help in store remodels and merchandise rearrangement. Ticket and stock merchandise daily. Check out customers when needed using register.

1996 - 1998 - Weekend Bookkeeper
Michael's Arts & Crafts # 7008, 5832 S Wadsworth Blvd, Littleton, CO 80123
Count cash drawers & distribute cash to drawers for daily operation. Make deposits to bank & log daily profit / loss. Make bank runs for cash change if needed.

1996 - 1998 - Shipping & Receiving
Michael's Arts & Crafts # 7008, 5832 S Wadsworth Blvd, Littleton, CO 80123
Receive daily shipments of products & confirm product counts matched invoices.

1996 - 1998 - Price Integrity Coordinator
Michael's Arts & Crafts # 7008, 5832 S Wadsworth Blvd, Littleton, CO 80123
Keep store up to date with weekly corporate price increases / decreases.

1996 - 1998 - Sales Associate/Cashier
Michael's Arts & Crafts # 7008, 5832 S Wadsworth Blvd, Littleton, CO 80123
Help Customers find products. Operate Cash Register.

1999 - 2000 - Tutor
Red Rocks Community College, 13300 W 6th Ave, Lakewood, CO 80228-1213
Setup appointments with students for study / help sessions. Perform one-on-one tutoring to help students with various math subjects. Keep track of time and turn in time sheet to manager.

1993 - 1994 - Carrier / Paperboy
Rocky Mountain News, 400 W Colfax Ave, Denver, CO 80204-2607
Stuff Ads, band/bag papers and deliver papers every morning before 06:00.

Network Operations Voice / Data

____________________EDUCATION____________________
2002
Red Rocks Community College, 13300 W 6th Ave, Lakewood, CO 80228-1213
No Degree, Subjects Studied: Calculus II, Chemistry, Computer Science, Photoshop, English

1998 - H.S. Diploma, H.S. Diploma
Bear Creek High School, 3490 S Kipling St, Lakewood, CO 80227-4332

Certifications
See above


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