Technical Support Representative Resume

Title

Technical Support Representative

Primary Skills

Setup, configuration, repair, changes, and integration of NIC hardware

Location
US-TX-Richardson (will consider relocating)

Posted
May-22-12

RESUME DETAILS

SUMMARY OF QUALIFICATIONS
Highly dynamic, results-oriented, and motivated professional with masters-level coursework in information technology and business administration. Enthusiastic communicator with proven analytical skills to develop detailed reports; exceptional problem-solver and effective trainer, developer, and leader of successful teams. Self-motivated with excellent leadership and supervisory skills with significant experience in directing projects and optimizing employee capabilities. Effectively manages and prioritizes multiple simultaneous responsibilities.
? Experienced in Technical Terminology
? Strong Organizational Leadership
? Expertise in Personnel Management
? High Energy Individual and Self-Motivated
? Experienced in Operations Management
? Proven Ability in Technology Management EDUCATION
Florida Institute of Technology Melbourne, FL
Master of Science in Information Technology 2011
? Project Management for Information Technology
? Introduction to Information Security Management
? Global Information Technology Management
? Advanced Management of Information Systems
? Management of Software Systems
? Database Systems Management
? Information Systems
? Computer Systems Administration
New York Institute of Technology Westbury, NY
Masters of Business Administration 2007
Devry Institute of Technology Irving, TX
Associate of Science and Engineering Technology 1997
Devry University Orlando, FL
Bachelor of Science in Technical Management 2007
University of North Texas Denton, TX
Bachelor of Science in Liberal Arts 1995 PROFESSIONAL EXPERIENCE
Fujitsu Network Communications Richardson, TX
QA Telecommunication Tech I 1997 2001
? Taught computer operators how to test various NICs. Troubleshoot NICSs down to component level.
? Assisted team of NIC engineers on various projects and whenever requested by supervisors.
? Responsibilities included: providing technical as well as troubleshooting NICs and other electronic systems.
? Displayed successes in leading and completing time-sensitive projects by prioritizing multiple tasks.
? Participated in the development of special testing requirements and procedures in the review of hardware.
? Contributed to company progress, including communicating ideas about quality and process improvement.
? Performed conversion testing for new hardware projects and created detailed test scripts and cases.
? Conducted detailed manual testing to ensure that test scenarios accurately captured business functions.
? Worked effectively as a liaison between business analysts, developers, and end-users to resolve issues.
? Monitored work and provided guidance to less experienced members of the Quality Assurance group.
? Consistently conducted setup, configuration, repair, changes, and integration of NIC hardware.
? Followed established QA compliance testing rules to ensure that the proper QA controls were in place.

Certifications

See above

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »