Executive Support / Project Coordinator Resume

Title

Executive Support / Project Coordinator

Primary Skills

Help Desk experience -- utilizing Track-It software - software, hardware, printers, secure applications, networks

Location
US-VA-Glen Allen (will consider relocating)

Posted
Jul-12-12

RESUME DETAILS

SUMMARY OF QUALIFICATIONS

? Bachelors in computer and information sciences
? Project Coordination for various types of projects
? Office Administration Specialist
? IT Administrator, providing technical, administrative and wireless expertise
? Help Desk experience -- utilizing Track-It software - software, hardware, printers, secure applications, networks
? Strengths are Microsoft Office and database administration, using SQL
? Current experience as a service desk analyst
? Experience with accounting, payroll preparation, Excel spreadsheets/reporting analysis
? Web content management administration
? Customer Service expertise - varied
? Relationship building - excellent communication and relationship development, inside/outside customers
? Experience with accounting, payroll, and reconciling invoices
? Experience in event coordination

EDUCATION
Currently enrolled in a masters curriculum level SQL Server 2008 for certification - SetFocus
Finish in September 2012

ECPI College of Technology Glen Allen, VA
BS Computer and Information Sciences 2010
* Concentration in Database Programming and IT Management
* GPA 3.64
AAS Computer & Information Sciences 2009
* Concentration: Web Design/Programming
* GPA: 3.72

WORK EXPERIENCE
AECOM May 20012-June 2012
Administrative Specialist/Project Management, Contractor
* Led Project Manager meetings for status updates of all projects
* Provided Excel, Binder, Project and Access reporting expertise for 2 major reports
* Created project folders, managed status of projects, closed projects
* Assisted Shops and External Building Project Managers with project paperwork
* Tracked all Facility Access Authorizations for outsourced contractors onsite

Accountemps Apr 2012
Temporary, Data Entry
* Entered national-wide automobile auction information into database
* Files titles completed

SAIC Sept 2011-Oct 2011
Field Monitor, Contractor Richmond, VA
* Monitored removal of Hurricane Irene's storm debris to ensure eligibility
* Managed paperwork and wrote payment tickets per each qualified load
* Developed good relations with home owners and resolved their questions and concerns

Technisource May 2011-Aug 2011
Genworth Global Service Desk Analyst, Contractor Richmond, VA
* Answered and resolved 20-30 service desk calls per day from local and remote users and offices worldwide
* Used my strong analytical skills with attention to detail, providing consistent follow-through to assure problems were resolved and last minute requests handled promptly
* Developed in-depth product knowledge in order to resolve customer questions and issues
* Assisted in determining suitable software to meet user requirements
* Resolved software and hardware failures and identified network problems related to PCs

OOAC LLC Nov. 2010 - Jan. 2011
Client Relations Specialist, Contractor Ashland, VA
* Help Desk assistance
* Initiated development of a small to medium sized business strategy for internet marketing campaign
* Successfully set up Google Adwords campaign using SEO technology

Staff Focus Consultants, Inc. Apr. 2010 - Jul. 2010
Project Coordinator, Contractor Glen Allen, VA
* Assisted Program Manager in managing various aspects of business projects. This includes planning and design meetings, and ensuring, through formal project management practices that the final product meets the original project requirements for Capital One Bank IT
* Assisted Sr. Program Manager in developing and maintaining project schedule including identification of tasks, duration, resources, dependencies, critical path and work calendar
* Supported various aspects of business projects, which included project planning and design for 125+ projects and 60+ Project Managers
* Attended forecasting and assignment meetings for forecasting and initialization of projects to be done
* Shared input at weekly staff meetings as to which projects were updated, which were completed, to be added or adjust a project manager's projects and ensure all projects were adequately covered and assessed for time
* Updated the OnBoarding PowerPoint presentation for the department to be utilized going forward
* Helped to initiate the basic infrastructure design of Bank IT Delivery Services going forward

ColonialWebb Contractors Mar. 2008 - Dec. 2009
IT Administration Richmond, VA
* Served as technical operations leader for cell phone account management with 840+ end user community across 7 sites in Virginia, North Carolina and South Carolina.
* Architected and led IT procurement solutions including purchase order processing and customer service operations to all end users and clients.
* Trained and mentored team members on equipment and hardware, increasing productivity
* Provided technical operations support and subject matter expertise for upgrades and enhancements of hardware along with vendor operations services.
* Tracked and monitored all system issues impacting the network infrastructure operational performance.
* Served as key team member driving project prioritization including hardware procurement and vendor contract negotiations. Negotiate service level agreements
* Provide consultative advice to senior management relevant to department operations and requirements. Developed reporting and metrics to track status
* Served as initial contact for Track-It help desk inquiries and tickets ensuring optimum client services solutions including quick resolution and root cause analysis
* Managed IT equipment inventory (computers, laptops, accessories, peripherals)

DCR Div. of Natural Heritage Aug. 2004 - Mar. 2008
Business Office Assistant Richmond, VA
* Led special projects and presentation development to support business initiatives. Ensured communication and information path was effective.
* Directed internal process supporting operations, payroll (timesheets) and travel expense voucher processing for 32 employees.
* Provided key stakeholders and business sponsors financial support services and reporting to drive business and operational decisions
* Measured division performance by tracking and monitoring metrics
* Administered Department Invoice Log and collection reporting

Headway Staffing Jan. 2004 - Aug. 2004
Temporary Executive Assistant Richmond, VA
* Assistant to Dean and Assistant Dean of Nursing, JSRCC
* Accounts Receivable assistant for DCR Finance Director

Caregiver Sept. 2001 - Dec. 2003
Caregiver Monroe, VA
* Managed all medical care and coordination for patient
* Executrix of the Estate: initiated, coordinated, and completed estate sale and all payouts, fully filed and reported all estate legal papers with county

Trigon BCBS Central VA Broker Sales Services Jun. 2000 - Sept. 2001
Broker Analyst/Sales Richmond, VA
* Created, coordinated and mailed statewide Broker Newsletter to about 4,000 brokers
* Administered/coordinated/maintained the Federal Crime Bill Act project to 4,000 Brokers statewide
* Managed Central Region broker licensing for 1200+ brokers
* Responsible for maintenance and analysis of monthly reports for department

Trigon BCBS Central VA Sales Secretary to Director Jun. 2000 - Sept. 2001
Broker Analyst/Sales Richmond, VA
* Managed and coordinated all correspondence
* Created Sales Report for tracking, which became the statewide report for all Directors
* Managed coordination of invitations extended to clients for Men's Tennis Championship, working with Corporate Communications overall efforts
* Responsible for maintenance and analysis of monthly reports for department
* Lead secretary of the Sales Department
* Instrumental in launching the SAMIS application for sales executives

Trigon BCBS Central VA Sales Division Sept. 1996-2000
Central VA Sales Secretary Richmond, VA
* Lead secretary to Director of Central VA Sales
* Assisted in coordination of Men's Professional Tennis Championships in Richmond for 4 years
* Responsible for preparation of payroll and all personnel paperwork for 27 full time employees
* Developed and maintained the Sales Report for Trigon BCBS
* Helped to initiate SAMIS software for Account Executives
* Initiated, updated and maintained all correspondence for department
* Updated director's calendar, coordinated all meeting preparation, and managed all project coordination

Certifications

See above

CONTACT DETAILS

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