Computer Information Systems Resume

Title
Computer Information Systems

Primary Skills
O/S Server Network Administration, Technical Troubleshooting

Location
US-AZ-Phoenix

Posted
Aug-12-09

OBJECTIVE
Seeking a Systems Administration/Engineer position. Offering mature experience in Microsoft Enterprise Systems for LAN/WAN environments and UNIX platforms.

EXPERIENCE
Instructor - Nov. 2008 - Present
ExecuTrain, Phoenix, AZ
Deliver technical training courses as ongoing contract instructor.

Trainer - Jul. 2006 - May 2008
Interface Technical Training, Phoenix, AZ
Presented classroom curriculum in a 'stand up' capacity for A+ Hardware and Software, Network +, Microsoft Windows Vista, Microsoft Windows XP and Microsoft Windows Server 2003 Enterprise Systems Administration. Managed A+ curriculum and trainer delivery. Delivered 10 distinct courses.

IXOS Systems Engineer - Jul. 2002 - Jul. 2005
IXOS Software, Inc, San Mateo, CA
Performed onsite installation and upgrade of IXOS software systems on Windows NT 4.0, W2K, Windows Server 2003, HPUX, AIX, and Solaris platforms. Provide post-install technical support via phone and e-mail to answer customer questions and resolve customer issues. Perform leading systems/IXOS software customization to suit customer requirements. Prepare internal documentation to map new solutions. Provide internal technical briefing/training to co-workers.

SAP Basis Administrator - Sep. 1999 - Jan. 2002
Blue Star Solutions, Phoenix, AZ
Provide SAP Basis Administration for a wide variety of customers and business types for SAP R/3 versions 3.1i, 4.0B, 45B and 46B as well as support for Microsoft SQL 6.5, 7 & 2000, Oracle 8, 9, 10, Microsoft Windows Servers NT 4.0, 2000 and 2003 Microsoft Cluster environments and Sun Solaris operating systems. Duties included: all standard SAP Basis tasks. Performed operating system maintenance and troubleshooting. Diagnosed issues as required and provide solution. Management and documentation of all issues using Remedy ticket system. Performed scheduled and unscheduled maintenance as required. Provided IXOS Archiving Server 3.5B - 6.0 installation, maintenance and troubleshooting for those customers with IXOS Server installations as well as maintenance of HP Sure Store Jukeboxes.

Windows NT Systems Administrator/SAP Basis Technical Lead - May 1998 - Sep. 1999

Rezsolutions, Inc, Phoenix, AZ
Designed, implemented and maintained enterprise wide Microsoft Enterprise environments to include, Microsoft Windows NT 4.0 Domains, Microsoft SQL databases, and Microsoft Exchange/Outlook. Maintained user accounts, permissions and security, performed backup and restores. Installed new servers and maintained hardware as needed. Performed efficiency and capacity planning. Maintained customized travel applications. Installed and maintained SAP R/3 with IXOS Archiving running on Compaq Proliant 6500 and 7000 servers. Established all applications over a worldwide LAN/WAN environment. Documented design and implementation plans and performed scheduled and unscheduled maintenance.

Trainer - Apr. 1996 - Apr. 1998
Mindworks Professional Ed. Group, Inc, Scottsdale, AZ
Presented classroom curriculum in a 'stand up' capacity for Microsoft Windows 3.51 Server, Microsoft Windows 4.0 Enterprise Systems to include Microsoft Exchange Server 5.0, Microsoft TCP/IP, Internet Information Server 2.* - 4.*, Windows 95 and Networking Essentials. Managed training program Managed introduction of new curriculum by personally evaluating for accuracy and scheduling trainers for required preparation to deliver courses. Delivered 15 separate courses.


MILITARY SERVICE
Jan. 1981 - Jan. 1986
US Air Force

Jan. 1992 - Jan. 1993
US Army

OTHER
MCT/MCSE/MCP- Have continued to develop and apply these skills since 1996.

SUMMARY
During my four years as an active MCT, I trained well over 3,000 people with consistent, outstanding evaluations by the students. I have applied MCSE and MCP skills continuously in both 'pure' Microsoft LAN/WAN environments as well as mixed operating system environments.

Certifications
See above


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