Computer Electronics / Hardware Technician Resume

Title
Computer Electronics / Hardware Technician

Primary Skills
Computer repair

Location
US-KY-Lexington

Posted
Jan-20-09

OBJECTIVE
Seeking long term career in Computer Tech industry utilizing skills in computer repair, installation, and maintenance. I have been building them for 13 yrs and working on them professionally for 5+ yrs.

QUALIFICATION HIGHLIGHTS
* Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
* Effective management, technical, and supervisory skills.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
* Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
* Work well as a team member or independently.
* Met or exceeded all performance goals to date.
* Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

EXPERIENCE
firedog PC Technician - 2008 - Present
Circuit City, Lexington, KY
* Demonstrated effective and consistent technical support
* Demonstrated ability to apply sound knowledge to diverse applications
* Dealt tactfully and effectively with difficult customers
* Effective in stressful situations
* Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions
* Installed operating systems and applications and conducted technical training demonstrations
* Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions
* Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions

Sales / PC Technician - 2006 - 2008
CompUSA, Lexington, KY
* Participated in field installations, engineering and customer support
* Performed hardware and software support and installation
* Performed in-home setup of computer systems and related equipment
* Diagnosed hardware failure, user errors
* Diagnosed application errors and network connectivity problems
* Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts
* Installed and upgraded computer and network components
* Replaced and upgraded motherboards, CD-ROMs, and hard drives

Sales / Installation and Prewire - 2005 - 2006
Ovation Home Audio/Video, Lexington, KY
* Dealt tactfully and effectively with difficult customers
* Ethical, skilled communicator. Can establish individual and group rapport
* Analyzed customer requirements for future products
* Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations
* Effective in stressful situations

EDUCATION
KY, Computer Sciences - 2003
Central KY Technical College, Lexington
Attained an Associate's Degree in Computer Sciences.
Other coursework in pursuit of basic networking knowledge,
Attended Central KY Technical College with a 3.6 GPA in all 4 years of classes. Major course of study and concentration in Computer Repair and Networking.
Hands-on experience with Computer Repair through full time employment.
Learned about electronic devices and circuits. Built numeric counting circuit boards and switches.

SKILLS
* Service Level Agreements
* Customer Service Delivery
* System Upgrades
* Software Diagnostics
* Wireless
* Local Area Networks (LAN)
* Wireless Networking for Windows 95/98/2000
* Windows NT Install/Upgrade
* User Support
* Troubleshooting/Problem Solving
* Hardware Configuration
* Hardware Installation
* Maintenance and Repair
* Desktop Support
* PC Hardware Design and Setup
* Customer Care
* Virus Prevention
* Software Installation

Certifications
See above


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