OBJECTIVE Seeking long term career in Computer Tech industry utilizing skills in computer repair, installation, and maintenance. I have been building them for 13 yrs and working on them professionally for 5+ yrs.
QUALIFICATION HIGHLIGHTS * Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. * Effective management, technical, and supervisory skills. * Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual. * Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up. * Work well as a team member or independently. * Met or exceeded all performance goals to date. * Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
EXPERIENCE firedog PC Technician - 2008 - Present Circuit City, Lexington, KY * Demonstrated effective and consistent technical support * Demonstrated ability to apply sound knowledge to diverse applications * Dealt tactfully and effectively with difficult customers * Effective in stressful situations * Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions * Installed operating systems and applications and conducted technical training demonstrations * Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions * Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
Sales / PC Technician - 2006 - 2008 CompUSA, Lexington, KY * Participated in field installations, engineering and customer support * Performed hardware and software support and installation * Performed in-home setup of computer systems and related equipment * Diagnosed hardware failure, user errors * Diagnosed application errors and network connectivity problems * Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts * Installed and upgraded computer and network components * Replaced and upgraded motherboards, CD-ROMs, and hard drives
Sales / Installation and Prewire - 2005 - 2006 Ovation Home Audio/Video, Lexington, KY * Dealt tactfully and effectively with difficult customers * Ethical, skilled communicator. Can establish individual and group rapport * Analyzed customer requirements for future products * Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations * Effective in stressful situations
EDUCATION KY, Computer Sciences - 2003 Central KY Technical College, Lexington Attained an Associate's Degree in Computer Sciences. Other coursework in pursuit of basic networking knowledge, Attended Central KY Technical College with a 3.6 GPA in all 4 years of classes. Major course of study and concentration in Computer Repair and Networking. Hands-on experience with Computer Repair through full time employment. Learned about electronic devices and circuits. Built numeric counting circuit boards and switches.
SKILLS * Service Level Agreements * Customer Service Delivery * System Upgrades * Software Diagnostics * Wireless * Local Area Networks (LAN) * Wireless Networking for Windows 95/98/2000 * Windows NT Install/Upgrade * User Support * Troubleshooting/Problem Solving * Hardware Configuration * Hardware Installation * Maintenance and Repair * Desktop Support * PC Hardware Design and Setup * Customer Care * Virus Prevention * Software Installation
Certifications
See above
CONTACT DETAILS
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