Project Manager Resume

Title
Project Manager

Primary Skills
Strategic Planning * Project Management * Process Improvement * Quality Assurance

Location
US-VA-Ashburn

Posted
Jan-25-09

Strategic Planning * Project Management * Process Improvement * Policy/Procedure Development
Quality Assurance * Employee Relations * Start-Up Operations * Performance Management
Operations Management * Implementation * Team Administration * Marketing * Budget Management
Relationship Development * Talent Acquisition * Training & Development * Investor/Client Relations


PROFESSIONAL HISTORY

SCHRAGER GENERAL CONTRACTING, Sterling, Virginia * 2004-Present
General contracting company specializing in decks and sunrooms.

President
Direct all business aspects, including operations, project management, marketing, budgeting, client relations, human resources, and fiscal accountability. Supervise daily logistics of subcontractor scheduling, efficiency, quality assurance, and site cleanliness, ensuring on-time, within-budget completion. Lead staff, consisting of office manager, assistant, project manager, sales representative, and 3 full-time work crews. Head multiple concurrent projects while administering sales and marketing strategies. Troubleshoot and resolve issues regularly to determine most cost effective, quality solution possible; implement plans to prevent reoccurring problems.

* Built company from ground up to produce $1.5M in annual revenue; recruited, trained, and managed 10-person team.
* Designed office network and storage back-up procedures; conceptualized and implemented front- and back-end of website (www.schragersunrooms.com); selected for exclusive dealership agreement over $8.5M competitor.
* Achieved high customer satisfaction ratings, including 4-star or above for 100% of customers, by maintaining constant communication and efficiently responding to customer needs.
* Created product model to present at shows to secure quality leads.

AMERICA ONLINE (AOL), LLC, Sterling, Virginia * 2004
Leading global web company.

Senior Technical Manager
Led Voice Services Business, which included AOL Voicemail, AOL Call Alert, and AOL By Phone. Directed provisioning relationships between AOL and telecommunications companies. Led team of 5 members in customer support, troubleshooting, and vendor management. Assisted Development Team in creation of order provisioning systems and processes between AOL and Competitive Local Exchange Carriers. Functioned as liaison between Technical Voice Services Team and VoIP business owners.

* Spearheaded transfer of Message Waiting Indicator (MWI) functionality from AOL's in-house MWI circuit network to MCI (now Verizon Business), resulting in over $10,000,000 annual savings.
* Renegotiated mission-critical TargusInfo contract by examining the increasing usage trends from prior periods, renegotiated a tiered volume pricing and achieved savings of more than $1M.
* Acted as technical liaison between the business development unit and voice services back office team to integrate Sprint Local into AOL's switch feature provisioning system. Added an additional 8,000,000 potential customers to the AOL footprint.
* Developed the first established knowledge base for the team by leading the first departmental initiative to document Telco ordering procedures, executive reporting, tariff research, and vendor "playbooks".

VERIZON, Arlington, Virginia * 2001-2004
American broadband and telecommunications company.

Project Manager
Administered multiple production deliverables and development environments, while maintaining highly aggressive delivery timelines for all projects, requiring synchronous development and providing 24x7 production support. Led 17-member team of developers, testers, EDI data mappers, and release managers for mission-critical B2B application on 22 enterprise-level servers.

* Avoided over $50M in federal fines by increasing EDI/Netlink application availability to 99%.
* Reduced unnecessary capacity churn 40% by developing and launching configuration management process for connectivity changes.
* Established horizontal scalability for 22 application servers through load balancing over 2 data centers.
* Positioned team for CMM Level 2 and higher compliance by developing and implementing a plan for version control using CM Synergy for major EDI documentation stored on a LAN including documenting the software development lifecycle.
* Designed, engineered, and interpreted repeatable processes across footprint of EDI/Netlink to help Verizon Wholesale Organization to obtain CMM Level 2 certification.

ANDERSEN CONSULTING/ACCENTURE, Washington, DC * 2000-2001
International systems integration consultants.

Consultant/Development Team Lead
Supervised team and mentored new developers. Created key applications capable of processing 80,000 transactions daily, allowing Verizon to enter and sustain presence in long-distance marketplace.

* Staffed on a mission critical $6M per annum Verizon/Accenture contract, with the highest executive level visibility including the CIO and CEO.
* Developed B2B EDI gateway between Verizon Wholesale and various CLECs that supports 80,000 orders per day.
* Reduced order fallout from 30% to 0% by creating B2B solution that replaced old legacy systems through innovative coding techniques.

ADDITIONAL EXPERIENCE

Corporal in US Army. 6 yrs as a 74C-Z2 tactical and fixed station (Network Telecommunications Operator)

Residential Network Office Manager while attending University of Connecticut. Managed an office with a team of 5 students installing network connections and providing customer support to the student body.

CERTIFICATION: Project Management Professional (PMP Certified)


EDUCATION
Master of Science, Information System Technologies
George Washington University

Bachelor of Science, Management Information Systems
University of Connecticut

Master's Certificate in Information Technology Project Management
George Washington University

Certifications
See above


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