* Technical Writing - using Adobe Frame maker, Photoshop, MS Word, Excel and HTML. * Work part time/full time contracts to set up work areas, shops or booths for conventions. * Administrative work
Finished Goods and Used Warehouse Manager 2006 - 2008 Bally Technologies, INC
* Supervised multiple teams which were focused on different tasks which supported corporate goals. * Worked with corporate to realign Finished Goods Department, which was responsible for domestic and international shipments of product, to meet the evolving requirements for corporate goals. * Managed the Used Games Warehouse, which handled the re-use and/or disposal of gaming machines, which were returned as a result of trade-ins, or closure of contracts. * Managed parts inventory and movement of stock, which included stock inventory numbers, tracking documentation, as well as personnel that moved and handled the inventory. Managed inventory thru MAPICs (Manufacturing, Accounting and Production Information Control System). * Created, edited and updated standard operating procedures for department. * Created performance appraisals and made recommendations for employee raises. * Worked with employees to create and direct goals. * Managed fiscal budget for departments.
Operations Program Manager 2004 - 2006 Bally Gaming and Systems, Las Vegas
* Managed production floor, during absences of Production Manager. * Directed assigned production lines, which included bill of material changes and alterations within MAPICs (Manufacturing, Accounting and Production Information Control System). * Developed and maintained standard operating procedures for the Manufacturing Department. * Developed training and test material for Line Lead and Supervisor positions. * Developed an Inventory Return team, which was tasked with tracking and returning parts to stock from the Production Floor. This was as a result of an issue that was identified, researched and corrected. * Created procedure to return of damaged stork or used material to be updated for re-use. * Managed special projects - implementation of products into new markets. * Meeting organizer with the responsibility to coordinate and work with management teams of other departments to reduce inventory. * Operated under specific metric guidelines to achieve goals for direct reports and department. * Counseled direct reports concerning performance issues and handled disciplinary actions.
Associate Project Manager International Group 2002 - 2004 Bally Gaming and Systems, Las Vegas
* Worked with International Sales, Graphics, Product Compliance, SQA, Software and Mechanical Engineering to plan, track and coordinate resources in developing product. In coordinating with the different groups, I was expected to meet corporate dates in the submission of product to Gaming Labs and the release of product for sale. * Achievement: Aided in the development flow that allowed the release of new game product to the South American, Caribbean Markets on a monthly schedule. Prior to this, the average time to release new product to these markets was six months. * Worked with Mocha Clubs in Macau (China), to assist in the implementation of video product. In 2003, I was able to participate in the grand opening of one of their clubs, by assisting in a video presentation to commemorate the event. * Travelled to Buenos Argentina and Puerto Rico to handle Bally's participation within trade shows. I was required to assist with game setup and the displays. * Special Project: Oversaw the coordination in the development of a Dual Host Communication device, allowing each gaming platform to receive and send data to two distinct hosts (SAS Protocol). I interacted with the Engineering and Software Managers within the organization and maintained the records concerning the completed device. Besides gathering test data and going into the field to support the device, I created an installation and maintenance procedure which was released to Customer Service. * Worked with Casino's to initiate Dual Host Communications device within their inventory. Required documentation and training of personnel. Includes casinos in California, Nevada and Argentina). * Researched, analyzed and used problem solving to identify solutions and recommendations for issues to assist casino operations.
Associate Project Manager Domestic Market 2001 - 2002 Bally Gaming and Systems, Las Vegas
* Tracked development and monitored issues concerning the individual game platform software. * Coordinated testing of software with vendors specializing in host/platform integration. * Maintained and tracked EO's (Engineering Orders) that were specific to my assigned domestic jurisdictions. This required coordination with Software Development, Engineering, Quality Assurance and Model Development. * Researched, analyzed and used problem solving to identify solutions and recommendations for issues to assist casino operations.
Process Engineer 1999 - 2001 Bally Gaming and Systems
* Maintained and tracked Change Request's and problem notifications that affected company products, as well as, coordinating with different departments in the Change Control Board process. * Maintained Standard Operating Procedures for the Engineering Department. This also required the revamping of the document control process. * Researched, analyzed and used problem solving to identify solutions and recommendations for issues.
Associate Technical Writer 1998 StorMedia, Santa Clara
* Worked with Engineering to update, edit and create documents for use on the manufacturing floor, which conformed to ISO 9000 requirements. * Reformatted Akashic documents to a StorMedia format and supported the transition of procedures from one company to the next. * Created deviations, which consisted of short-term deviations from standard documented practices.
Associate Technical Writer 1995 to 1997 Akashic, Santa Clara
* Created, edited, and updated documents for use on the manufacturing floor, which conformed to ISO 9000 requirements. * Edited and updated documents, which were used for training of new personnel and implementing changes to manufacturing processes. * Worked with Purchasing and Engineering to create and edit procurement and product specifications. Interacted with Purchasing to establish new part numbers and maintain AVL's (Approved Vendor Listings) for procurement specifications. * Created administrative changes, as the originator, to make simple fixes and maintain consistency between documents. * Create Engineering Change Notices (ECN's) and run the Change Control Board (CCB).
Education
Masters in Organizational Management 2003 University of Phoenix, Las Vegas, Nevada
Bachelor of Art's in History 1993 San Jose State University, San Jose
Commercial License and Instrument Rating 1989 Spartan School of Aeronautics, Tulsa
Associate Degree 1987 Moorpark College, Moorpark
Certifications
See above
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