RESUME DETAILS

OBJECTIVE
PC/Network technician position utilizing training, certification, and experience in computer service and customer support.

SUMMARY OF QUALIFICATIONS
* Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
* Assembled system and software application documentation, informing users of training opportunities in the corporate learning center.
* Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
* Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
* Conducted security analysis to identify and address weaknesses.

EMPLOYMENT HISTORY
Pc/Network Technician/Help Desk - 2003 - 2005
Signal co., Kerman

EDUCATION
Student at college - 2008
Coastline community college, Fountain Valley
Certified in CompTia A+. Major in: Computer Science. Minor in: CISCO(CCNA)

SKILLS
* Software : Software Installation. Virus Prevention. Active Directory. System Installation and Configuration. Software Configuration. Software Conversion. Windows NT4/95/98/2000/2003/XP/Vista Install/Upgrade. Software Diagnostics. System Upgrades. Statistical Reporting.FTP/HTTP. Backups and Restoring Data.Outlook 98/2000/XP.Internet Explorer 5.0/6.0/7.0.Netscape Navigator .Mozilla Firefox ,thunderbird and Opera.Basic Photoshop and Corel Draw. MicrosoftOffice(Access/Excel/Powerpoint/Project/Word).Stocks,Options and FOREX softwares and charts.
* Hardware: Repaire, service, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers.Setting Up Hubs and Workstations. Building and Testing. Computer Assembly. Configuration. Customer Care. PC Hardware Design and Setup. Desktop Support. Maintenance and Repair. Hardware Installation. Hardware Configuration. Printers,Scanners,Webcams,Optical devices and Modems(Dial-up or DSL) configuration.CD/DVD/RW Memory Chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller Cards, Tape Backup Drives software and hardware configuration.Touchpad, PDA,Bluetooth,Infrared configuration.Wireless Routers,Wi-Fi and Access point setup,authentication and configuration.LAN cables(straight,cross-over) installing and fixing.Performing troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
* Networking and CISCO: Communications Security. PPP. OSPF. IGRP / EIGRP. Cisco PIX Firewalls. CHAP. Multilevel Security Systems. PAP. IPSEC. CSU/DSU. RIP. ISO/OSI Layers. . Preventive Maintenance. Cisco 3000, 2600 Routers. System Upgrades. Cisco 3500, 2900, 5000 Switches. Wireless. Local Area Networks (LAN). Network Security. Networking Technologies. Wide Area and Local Area Networks. Virtual Private Networks. Network Plus TCP/IP. Network Firewalls. tworking. Ethernet. Peer to Peer Networks. Router Configuration. Client-Server Technology. ADS/ISDN. Remote Access Fault Diagnosis. Group Policy. Cable. Cable Rack Plans. Cisco Router, Switches, and Hubs. Switches and Hubs. IPX/SPX. VPN.
* Customer Service : Customer Care. Consultative Relationships. Client Technical Support and Training. Desktop Support. Troubleshooting/Problem Solving. User Support. Support Chains. Ability to relate technical information to users of all proficiencies.Self-motivated to maintain an understanding of current technology.Has performed ample hands-on and over the phone troubleshooting on many different platforms, systems, and hardware configurations.High orientation toward customer service.Ability to handle help desk calls under pressure.Knowledge of help desk procedures such as problem escalation procedures, problem resolution scripts and severity levels.Very patient. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems.Using logic and analysis to identify strenghts and weaknesses of different approaches.

LICENSES
* CompTia, A+ hardware and software certification, Irvine,CA 2008. Comptia career ID available.Advanced training in Windows 2003/NT,Microsoft Office, and Network+ and Network security.

PC technician/Help Desk/PC Support

RELEVANT EXPERIENCE
Office Manager/Remote Technical Support
Built workstations, networks and Point Of Sale software for multiple small retail chains.
Assessed and custom built computers to suit clients' needs
Provided telephone-based technical support for clients, going on-site if necessary
Assisted in development and implementation of network infrastructure.Assembled and soldered circuit boards,CPU,cooling system,power supply and wiring.Configured and installed desktop PC'S, resolved hardware/software issues, troubleshoot connectivity issues, and ensure user satisfaction. Experience with remote access software.Password recovery and maintanance.Improved stability and performance of system and network by upgrading Windows 98 to Windows XP Professional; saved all customer data on existing PCs, built new computers, migrating existing applications, and customizing configuration settings. Reversed prior history of single-drive data protection by implementing use of Ghost software to replicate image from primary to secondary hard drive. Implemented disaster recovery procedures using Veritas, Retrospect Pro, and Ghost.managing repair and warranty program

Certifications
See above

CONTACT DETAILS

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