Software Analyst Resume

Title
Software Analyst

Primary Skills
Unix, Windows, Sybase, MS SQL, Perl

Location
US-IL-Oak Park

Posted
Oct-28-08

Thrive on challenges
FINANCIAL SYSTEMS: DEVELOPMENT - IMPLEMENTATION - SUPPORT
Business Process Analysis - Foreign Exchange - Energy Trading - Treasury - Cash Management - Software Development Life Cycle - Data Management - Configuration - Upgrades - Enhancements - Testing - Documentation - Customer Service - Team Building - Quality - Continuous Improvement
High-energy, enthusiastic and quick learning technology leader with MS training in computer science and 15 years of experience in development, implementation and support of world-class applications for global firms including JP Morgan Chase and UBS. Astute analyst, strategic minded manager and
resourceful problem solver. Established efficient production environments. Personable, articulate and clear communicator in person and in writing. Excel in bridging communications between engineers and
business users. Distinguished for ability to lead high-performing multidisciplinary teams.

CAREER TRACK
APPLICATION DEVELOPMENT LEADER: Foreign Exchange Since 2003
JP MORGAN CHASE & COMPANY Chicago, Illinois
Deliver insight, expertise and organizational management required to support critical operations of the 2nd largest banking institution in the United States. Resolve issues with foreign exchange and commodities systems that include both proprietary and 3rd-party applications for approximately 50 JP Morgan users across North America. Serve as liaison and advocate for business managers to the IT organization. Implement corporate initiatives, rollout new trading systems and execute special projects.
+ Promoted productivity and profitability by championing the needs of the financial sales team; persuaded management to establish dedicated IT support at an underserved site.
+ Took leading role assisting in major projects, with primary emphasis on FX and Commodities users. Projects included 2 trading floor relocations, a Bank One Windows 2000 to JPMorgan
Windows XP platform upgrade, and 2 major applications going from 3rd party to proprietary, inhouse applications.
+ Troubleshot complex problems; documented processes, procedures and system usage; managed testing and details of system deployment and unfailingly met project timelines.

PRODUCT SPECIALIST: Cash Management / Treasury 2001 - 2003
INTEGRITY TREASURY SOLUTIONS Chicago, Illinois
Spearheaded customer support for the global leader in treasury management software. Responded to the needs of 30+ corporate clients in the United States and Canada. Supplied expertise for smooth daily operations of multiple versions of a web-enabled cash / risk management solution. Maintained
client databases. Performed remote upgrades and assisted clients to manage in-house process.
+ Identified root causes of problems, tested and promptly delivered software fixes; verified and documented bugs for developers in Australia; conveyed user enhancement requests.

INFORMATION TECHNOLOGY DEPLOYMENT: Treasury Products 1991 - 2001
UBS AG (Formerly Swiss Bank Corporation) Chicago, Illinois
Provided leadership essential to manage changes to core systems for the world's largest manager of private wealth assets. Established clear lines of communication with software managers, engineers and business users. Identified and developed strategies to address critical support issues. Produced documentation of the deployment process. Managed quality and advised the software support team.
+ Acted as interface between developers / testers and production environment / support team as member of the Active Deployment Team testing and deploying new versions of a Windowsbased new pricing / trade entry / risk end-user system.
+ Responsible for managing deployments of Windows components used by software ahead of rollouts, and provided 2nd tier support for applications. Backed up the support team, and provided information critical to each release.

Supervised a remote team for Foreign Exchange consisting of 12 analysts in daily production support as Global Functional Manager for financial systems; crafted key support models. (1997-1999)
+ Coordinated the UBS and Swiss Bank merger for FX; consolidated Chicago and Manhattan trading operations in Stamford, Connecticut; ran Y2K testing on client-server applications.
+ Trained new hires; mentored and supervised a diverse staff; conducted performance reviews and guided employee career development.
+ Migrated proprietary financial client-server software as Platform Rollout Manager; developed specifications; solved problems; facilitated communications via video conferences. (1996-1997)
+ Managed Currency Options systems critical for pricing and risk analysis in daily global trading;
handled scripting and software rollouts; supported P&L and reconciliation programs. (1995-1996)

Headed a $1,000,000 operating system upgrade to 1500 users in New York, London, Frankfurt, Zurich, Basel, Geneva, Zug, Lugano, Hong Kong, Singapore, Tokyo, and Sydney. (1993-1995)

Supported office automation for the worldwide organization; initiated collaboration with system administrators and recovered valuable disk space lost to software bugs.(1991-1993)

CUSTOMER SUPPORT: Research & Development Prior to 1991
AT&T BELL LABORATORIES Naperville, Illinois
+ Coordinated testing, developed documentation, fixed bugs and supported the engineering staff using a proprietary system.

LEARNING CREDENTIALS
MASTER OF SCIENCE PROGRAM: Computer Science 90% complete
Washington University St. Louis, Missouri

BACHELOR OF SCIENCE: Computer Science GPA 4.0
DePaul University Chicago, Illinois

Additional courses, seminars and workshops include: Project Management ? Various technical topics TECHNICAL PROFICIENCIES
Operating systems: UNIX - Microsoft Windows - NeXTSTEP - AIX
Programming: Sybase / Microsoft SQL - Perl - Visual Basic - K-shell (KSH) - Python
Applications: Oracle Systems - Microsoft Office - WinInstall - Short Message Service (SMS) - Java

PERSONAL
Speak German / Willing to perform work-related travel
REFERENCES AND FURTHER DATA PROVIDED UPON ESTABLISHMENT OF MUTUAL INTEREST

Certifications
See above


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