Business Analyst Resume

Title
Business Analyst

Primary Skills
(ERP) full lifecycle implementation, developmental training, and project management.

Location
US-FL-Hollywood

Posted
Jan-22-09


PROFILE
Self-motivated professional with foundation in Enterprise Resource Planning (ERP) full lifecycle implementation, developmental training, and experienced in project management. A skilled analytical problem solver; with a team-based management style, who works effectively in both a collaborative environment and on an individual level; easily adaptable in diverse work environments. Strengths include:

* Experience in training and development
* Experience in project management
* Experience in technology management
* Effectively meets challenges
* Skilled in database design and development
* Ability to write procedures and user manuals
* Analytical problem solver
* Attentive in documentation and record-keeping

TECHNICAL PROFICIENCY
Operating Systems: Windows / NT / XP, Unix using Linux, Novell Client, Active Directory
Database Management: AS / 400 Client Access, DB2, Cognos, Crystal Reports, Access, ISOTrain
Programming Languages: SQL, MS Visual Basic, ASP.Net, HTML
Application Software: JD Edwards / ERP8, Citrix, MS Project, MS Office tools, MS Visio, Front Page, Track-It, Service Now, Adobe Captivate 3, Camtasia Studio 5.0, Moodle (CMS), Livelink, e-Doc Compliance, Lotus Notes, Outlook
Security: Firewalls, Anti-viruses
Network: TCP / IP, Proxy Server, Ethernet

PROFESSIONAL EXPERIENCE
2001-2008
IT Training Specialist / Business Analyst
Performed enterprise resource planning (ERP) foundation training, as well as IT Validation and Workflow training to companywide employees, to aid employees in the understanding of authoring, reviewing and approving standard operating procedures (SOPs) electronically.
* Performed business unit needs assessment in conjunction with end user training requirements, and achieved the employees' comprehension of how their job function related to the ERP software application.
* Acted as the Liaison between the project development department and all company wide subsidiaries.
* Developed and deployed project training programs for project implementation and developed performance based training materials used by end users.
* Managed training logistics including creating instructional standards, curriculum and template development, consultation for project staff and all functional areas, internal communications, analysis, and team coordination.
* Managed training facility, project plans, projections, metrics, resource allocation, and provided project reporting to senior management.
* Effectively assessed and understood current training program statistics and evaluated interventions, project trends, visualized situations, visualized implications and assessed alternatives.
* Managed the development of a post go-live web-enabled training program, including business and system analysis, development of requirements, specifications, testing, training and implementation.
* Designed, developed, & managed four project databases, which were an excellent aid in respect to validation and internal auditing requests.

Business Analyst, (2002-2006)
Full Life-Cycle Implementation - Managed special projects involving Shared Services, project planning and budgeting, Sarbanes Oxley (SOX) internal key controls, and system data migration.
* Managed project phases by collecting data to generate spreadsheets, charts and graphs to present project performance tracking, milestone analysis, communications / logistics between programmers and analysts, which resulted in an on time planned go-live.
* Performed Post Life-Cycle systems support including end user security and key control access with documentation according to company policies and procedures, to ensure compliance of system validation for future Sarbanes Oxley (SOX) audits.
* Developed business requirements, Standard Operating Procedures (SOPs), specifications, detailed review of current processes, required or desired changes (Best Practices), and recommendations.
* Managed project planning and budgeting of 50 project consultants' time and capitalized expenses, rendered project invoices and closed out capital expense requests (CER's), to achieve the desired budget limit.

cGMP (Current Good Manufacturing Practices) Training Specialist, (2001-2002)
Delivered training to Quality Control, Quality Assurance, Manufacturing, Packaging, Research & Development, & OSHA (Occupational Safety & Health Administration) departments, to enhance the company's employees' knowledge and understanding of the importance of cGMP and FDA 21 CFR, Part 11 rules and regulations.
* Created coursework, training materials and documentation including Standard Operating Procedures (SOP).
* Served as training liaison between department managers and group leaders to establish policies, procedures and initiatives for training program improvements.
* Increased operational productivity by developing and implementing re-training and testing for manufacturing / packaging employees' certification to adhere to FDA regulations.
* Developed strong presentation and communication skills while developing strong interpersonal relationships with department heads.
* Managed and maintained the Employee Training database and produced weekly reports to management.

1994-2001
Client Service Manager
Managed projects for various luxury condominiums to standardize operational and business functions and maximize productivity.
* Conducted functional and technical analysis according to organizational strategic planning.
* Acted as the functional and technical liaison to analyze business needs, systems and operational requirements in order to prepare specifications and develop standard operating procedures.
* Coordinated system integration and implementation of networks, prepared hardware, software and peripheral configurations.
* Managed key accounts in customer service, vendor relationships, proposals, network implementation, and technical support.
* Implemented and managed the scheduling of the entire client consultant program and technical support staff that consisted of 55 employees.
* Responsible for company budget which included payroll, reconciliation, general ledger, and financial statement analysis.
* Provided management reporting and special management projects to senior executives.

1992-1994
Marketing Manager
* Provided expertise in marketing, and developed and maintained a productive marketing team.
* Implemented and managed marketing system, with strategies that brought a 52% increase in revenue by years end.
* Mentored new inside sales team members on marketing strategies, customer service and selling techniques.
* Managed strong client relationships, which increased contract services by 25% annually.
* Nurtured relationships and maintained strategic alliances for successful turnout of planned events.
* Increased client retention significantly.

EDUCATION
Exec MBA, Business - Administration & Management, Colorado Technical University, Colorado Springs, CO
BIT, Information Technology, American Intercontinental University, Weston, FL
AS, Computer Programming, Florida National College, Miami, FL

PROFESSIONAL CERTIFICATES (Graduate Level)
Change Management * Business Management * Business Administration

Certifications
See above


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