Network Administrator or Network Engineer or Technical Support or Systems Adm... Resume

Title
Network Administrator or Network Engineer or Technical Support or Systems Adm...

Primary Skills
Technical Support Analyst , Network Technician

Location
US-GA-Norcross

Posted
Dec-26-08



Objective: To obtain a Network Engineering/Administration position in an Information Technology environment, where I can utilize my computer networking knowledge along with my exceptional problem solving skills.

Education:
Georgia Southern University, Statesboro, GA
Degree: Bachelor of Science, Information Technology. May 2008

Certifications:
Unitek College, Fremont, CA
Cisco Certified Network Associate (CCNA) Dec. 2008

Specialization:
Networking & Telecommunications


Professional Experience:

Company:
Wireless Generation US. Technical Support Analyst August 2008 - November 2008

Duties: Responsible for ensuring customers' receive an adequate level of help and support for Palm OS handheld devices and web applications.
* Support customers inquiries regarding web based applications via ACD telephone software
* Email customers troubleshooting tips & instructions
* Document customers' issues using ticket creation system
* Follow up to customers' requests in a timely fashion
* Utilize company knowledge base
* Required to keep a professional demeanor at all times
* Escalate issues to proper levels
* Provide support to customers for other computer/technical issues

Company:
Airwave Networks US. Network Technician August 2006 - July 2008

Duties: Responsible for the upgrade, installation, maintenance, and troubleshooting of networking hardware issues for apartment complexes in the city of Statesboro, GA.
* Complete installation, integration, implementation and maintenance of a brand new wireless network in a large apartment complex.
* Configured and installed wireless access points.
* Configured and installed fiber optic media converters.
* Installed Ethernet and fiber optic cables.
* Configured and installed Cisco, Dell and HP routers and switches.
* Used toned line testers to trace and diagnose cabling issues.
* Built and tested various types of RJ-45 CAT5 and CAT6 Ethernet cables.
* Wired and tested RJ-45 Ethernet wall jacks.
* Configured and installed Windows workstations.
* Performed Operating system backups.
* Configured and Installed small business and home wireless networks.

Company:
Airwave Networks US. Call Center Representative Aug. 2006 - July 2008

Duties: Responsible for ensuring customers receive an adequate level of service and help with computer and internet related questions and concerns.
* Interacted directly with customers via telephone ACD software and email to provide information in response to inquiries about services provided.
* Assisted in the training of new employees.
* Documented and filed customer issues.
* Entered customer notes and maintained logs and records as required.
* Followed up on customer complaints and requests in a timely, courteous and professional manner.

Knowledge, Skills and Abilities:
Operating systems:
* Windows 2000, Server 2003/NT, XP (Proficient), Vista
* Linux: Knoppix, Ubuntu, Fedora
* Cisco IOS
* Mac OSX

Programming Languages:
* Java
* JavaScript
* HTML
* SQL
* JSP

Applications:
* Microsoft: VMWare, Active Directory, Novell, Access, Excel, Word, PP
* Java: Eclipse
* SQL: Oracle, SQL Developer

Networking:
* LAN/WAN, Wireless 802.11, IPv4, IPv6, OSPF, EIGRP, Frame Relay, NAT, ACLs, Telnet, RIP, RIPv2, VPN, FTP, SMTP, DNS, DHCP.

Other Skills/Qualifications:
* Served as President and Vice President of my Fraternity.
* Able to maintain a professional demeanor in stressful situations.
* Able to understand and follow oral and written policies, and instructions.
* Able to comprehend technical and user manuals, diagrams, etc.
* Able to communicate effectively verbally and in writing.
* Able to develop and maintain effective working relationships with supervisors, co-workers, and other employees.

References: Available upon request.
Personal Data: American Citizen

Certifications
See above


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