Technical Writer Resume

Title
Technical Writer

Primary Skills
Procedure Manuals, User Manuals, Online Help

Location
US-IL-Glendale Heights

Posted
Dec-19-08


SUMMARY
Experienced in increasing profits through clear communication.
Delivered business solutions through user friendly procedure manuals, user manuals and HTML help.

BENEFIT
My benefit to a client is that I take technical source material from SME's and translate it into a form that can be easier to understand. As a result, my documentation helps to reduce calls to the Help Desk.

SOFTWARE KNOWLEDGE
* Microsoft Word, Excel, Visio, Publisher, FrontPage, PowerPoint, Project.
* RoboHelp, Dreamweaver, Flash, Adobe Acrobat PDF, Framemaker, PageMaker.
* HTML, Information Mapping, Paint Shop Pro, Photoshop, Hypersnap, Lotus Notes.

EMPLOYMENT AND CONTRACT ASSIGNMENTS

1/2007 to present
EASY PAY SOLUTIONS, Westmont, Illinois
Technical Writer for the Easy Pay .Net project
> Designed a new, procedure based, easy-to-follow user manual for recurring credit card transactions.
> Project success resulted in the development of a Help system to replace the user manual.
> Performed quality assurance testing on each project.
Environment: Credit Card Transactions, Finance, MS Word, RoboHelp, Quality Assurance, .Net, Acrobat PDF

6/2008 to 11/2008
SOGETI, Westchester, Illinois
Technical Writer for the Arthur J. Gallagher BSD DMS project
> Designed a new, procedure based, easy-to-follow online help system for the Brokerage Services Division.
> Project success resulted in the design of e-Learning and training presentations.
Environment: Insurance industry, SharePoint, RoboHelp, MS Word, HTML, PowerPoint, Acrobat PDF.

3/2007 to 4/2008
PARUS INTERACTIVE, Bannockburn, Illinois
Technical Writer for the ParusOne project
> Revitalized a Web-based, online help system for the CommuniKate 2.0 Unified Communications service by converting the existing help system to a user-friendly format. Step-by-step procedures were also added.
> Applied conditional text to the online help system so that CommuniKate 2.0 and ParusOne could share content.
> Project success resulted in the development of user manuals for company partners.
Environment: Telecommunications, RoboHelp, RoboEngine, WebHelp, MS Word, HTML, Acrobat PDF

550 Hours from 9/2004 to 4/2008
INTERSOFT CORPORATION, Deerfield, Illinois
Technical Writer for Federal Mogul projects
> Recruited to modernize the under-used Customer Inventory Management program by writing an easy-to-follow user manual.
> Project success resulted in the writing of a new Account Book user manual.
Environment: Supply Chain, proprietary software, RoboHelp, Adobe Acrobat, MS WORD, VPN

44 months from 1/2003 to 11/2006
TRUE VALUE COMPANY, Chicago, Illinois
Documentation Writer for the Retail Systems Training & Education Department
> Recruited to create and update procedure manuals & HTML Help for the TruStart2 computerized order system.
> Revitalized an out of date training workshop manual for the UNITY Point Of Sale computer system.
> Wrote a new, easy-to-follow user manual for the Telxon Web Connect project.
Environment: Logistics, Supply Chain, RoboHelp, .Net, PDF, Dreamweaver, HTML, WORD, Visio, POS, VPN

7/1997 to 5/2001
TRUSERV CORPORATION, Chicago, Illinois
Senior Documentation Writer for the Retail Systems Training & Education Department
> Recruited to modernize seldom used training manuals by converting them to an easy to understand format.
> Provided level 2 help desk support for PC based Point of Sale computer systems.
Environment: Logistics, Supply Chain, UNIX, RoboHelp, PDF, Dreamweaver, HTML, WORD, Visio, ESRI, POS

2/1996 to 12/1996
RCB WORLDWIDE, Buffalo Grove, Illinois
Policy Writer for a Human Resources project
> Recruited to reduce a 50% employee turnover problem, which was accomplished by designing, writing, and publishing a new HR policy.
Environment: Logistics, Supply Chain, Human Resources, Framemaker.

1991 to 1995
NEW HORIZONS, Itasca, Illinois
Quality Assurance
> Developed a “hands on” approach for maintaining accurate shipments.
Environment: Logistics, Supply Chain, Information Mapping.

1991
FRED FOX MEDIA, Schaumburg, Illinois
Technical Trainer
> Recruited to increase training efficiency which was accomplished by reducing the time required to train new hires from 12 weeks to 6 weeks.
> Solved an employee turnover problem by invoking a new follow-up strategy.

1982 to 1990
GTE COMMUNICATIONS SYSTEMS, Northlake, Illinois
Corporate Photographer
> Achieved a 75% increase in deliverables by introducing cost effective photographic and darkroom techniques.

1979 to 1981
MICHAEL REESE HOSPITAL, Chicago, Illinois
Medical Photographer
> Recruited to reduce resident physician learning stress by producing training video programs.
> Generated documentation that complied with Federal and International Regulations and Guidelines.

1979
EDUCATION
COLUMBIA COLLEGE, Chicago, Illinois
> B. A. degree with Honors in the fields of Writing and Television Production

Membership, Society for Technical Communications (STC)
Certified Substitute Teacher for DuPage County, Illinois

Certifications
See above


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