Service Desk Specialist Job Posting

Job Title:	Service Desk Specialist II
Job ID:	197960
Company:	Orrick, Herrington & Sutcliffe LLP
Position Type:	Permanent
Pay Rate:	TBD
Date Posted:	Nov-04-09

Service Desk Specialist II
Orrick, Herrington & Sutcliffe LLP
Location: Wheeling, WV
Job#197960

Excellence, integrity, cooperation, individual respect, enthusiasm and pursuit of improvement. At Orrick, these core values make for a great place to work. Our over 1,000 attorney law firm is committed to providing the highest quality of legal service to advance the welfare of our firm and our clients. With offices throughout the United States, Asia and Europe, Orrick's goal is to become recognized as one of the greatest law firms in the world. This is an exciting time to join Orrick.

We currently have an excellent opportunity in our Global Operations Center in Wheeling, WV for a Service Desk Specialist II.
Shift: Monday -- Friday, 2:00 p.m. -- 11:00 p.m.

The Service Desk Specialist II, under the direction of the User Services Manager, provides front-line telephone support to attorneys and staff on all Firm computer systems including hardware and software. As part of a 24x7 team, the specialist will support Orrick's global customer base by following defined Service Desk processes - answering Service Desk calls, troubleshooting and resolving all problems reported, installing software, and tracking all calls in ServiceNow. Additionally, the specialist will be asked to work on special projects as defined by the User Services Manager. We are a collaborative, metrics-driven team and are continually looking to improve our processes.

The position requirements are a solid understanding of and experience with Microsoft XP including installation and configuration of Windows XP desktop, configuration and administration of related desktop services, and use of Microsoft Office 2003 applications.

Associate or Bachelor's degree preferred, with three to five years related experience. At least one Microsoft Office 2003 or 2007 MOS certification (Outlook, Powerpoint, Advanced Word, Advanced Excel) required; additional certifications (A+, MCP, MCSE, HDI) preferred. Fluency in Italian, French, Russian, Japanese or Chinese preferred. Excellent written and oral communication skills, good organizational skills and follow through are a must. This is a non-exempt position.

Orrick offers a friendly work environment, competitive salary, and excellent benefits.
Please visit www.orrick.com for more information about the firm.

Please send resume and cover letter to: jobs@orrick.com.
No phone calls please.

AA/EOE

Location:	US-PA-Pittsburgh
Telecommute:	No (Onsite Position)
Contact Name:
Contact Phone:
Contact Email:	jobs@orrick.com