CRM Analyst Job Posting

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Job Title:	CRM Analyst
Company:	iHeadhunt Client
Position Type:	Permanent
Pay Rate:	$80 - 100K + bonus
Skills:	Pivotal CRM 5.9, Crystal Reports
Date Posted:	Nov-04-09

MUST HAVE 'PIVOTAL' EXPERIENCE (Pivotal is a CRM solution from Pivotal Corp, a div of CDC Software, the enterprise software co. of CDC Corporation. Pivotal CRM 5.9 provides greater usability for end users & increased flexibility for tailoring Pivotal CRM to implement complex business practices. Additionally, Pivotal CRM 5.9 includes Pivotal Handheld, a BlackBerry Wireless Handheld mobile application, Pivotal Call Scripting for automating customer interactions, and significant customer-driven enhancements.)

Summary: Responsible for the implementation and support of Pivotal CRM in global locations including installations, change requests, client support and project management of new implementations and upgrades.

Requirements:
• Minimum of 4 to 6 years experience implementing and supporting Pivotal 5.9 (Active Access)
• Advanced experience with Crystal Reports (V.8 +)
• Minimum 2 -- 4 years Visual Basic 6.
• VB.NET programming experience
• Project management experience (PMP cert. a plus)
• Experience supporting remote sales organization
• Experience writing technical documentation
• Exposure to Pivotal 6.0
• Ability to think creatively to solve user problems and stay within defined Pivotal functionality
• B.S. degree or equivalent technical degree in related area or equivalent related on the job experience
• Expertise in Pivotal 5.9 (Active Access)
• Strong knowledge of SQL Server and relational database design
• English as primary language, secondary language a plus (Spanish, French or German)

Responsibilities:
1. Support/manage new Pivotal implementations
• Primary area of responsibility: North America
• Compliance with standard project management methodology
2. Support/manage Pivotal upgrades
• Support the release of 2-4 new Pivotal BMs yearly
3. Provide ongoing 2nd level Pivotal support of local and remote business users.
• Technical assistance
• Periodic user training
• Technical documentation
4. Participate and manage ongoing requirements gathering process for global enhancements
• Proficiency in requirements gathering
• Effective resolution of requirements conflicts
5. Support/manage new & existing sales programs, leveraging Pivotal capabilities for continuous value-add for business community.

Location:	-
Telecommute:	No (Onsite Position)
Contact Name:	Bucky Long
Contact Phone:	407.379.1003
Contact Email:	blong@iheadhunt.cc

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