Business Analyst Job Posting

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Job Title:	Business Analyst
Job ID:	XIS001
Company:	Confidential
Position Type:	Permanent
Pay Rate:	0000
Date Posted:	Oct-13-09

The candidate should have ideally worked for 6 - 8 years in an Customer Service organization with international exposure
Out of which at least 2-3 years should be in Oracle Telservices related programs and projects
Domain expertise in Oracle ERP and business processes such as Customer Services, Manufacturing, Logistics, Finance
Domain expertise in Case Management Systems
Domain expertise in Knowledge Management Systems such as eGain, Kana, RightNow etc. is a plus
Exposure to Content Management Systems
Exposure to Call Center Operations and Customer Service Business Process. Exposure Order Management business process is a plus.
Comfortable working with data and information
Self-Starter with proven results. Comfortable working autonomously and in a matrixed organization.
Ability to translate strategy into action
Excellent communication and influencing skills
Absolute dedication to customer success.
Works as part of a global team to achieve desired results.
Business Objects, MS Office
Preferred Experience in a multi-site, multi-vendor outsourced follow the sun call center environment

Location:	India-Hyderabad
Telecommute:	No (Onsite Position)
Contact Name:	Sharath
Contact Phone:
Contact Email:	sharath@xerolin.com
URL:	http://www.xerolin.com

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