SOFTWARE TECHNICAL SUPPORT Job Posting
| Job Title: | SOFTWARE TECHNICAL SUPPORT SPECIALIST |
| Company: | Digital Waybill Corporation |
| Position Type: | Permanent |
| Pay Rate: | - |
| Skills: | SOFTWARE TECHNICAL SUPPORT SPECIALIST |
| Date Posted: | Oct-06-09 |
• Provide client support and technical issue resolution via phone, and e-mail.
• Troubleshoot client's software configurations to facilitate online learning.
• Provide training to customers in the use of systems and applications.
• Demonstrate the functionality and features of the system to potential customers.
• Setup and configure system for new and existing customers
• Other duties as assigned by management
The Ideal candidate will also possess the following skills:
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications (but not limited to), such as E-Mail, MS Office Suite Applications, Media Files, File Downloads/Uploads and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, presentation skills and patience.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
3-Year Computer Science or IT Degree from college.
Language Skills:
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, customers, and the general public.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software, Database software, security software (e.g. Norton, McAffee, etc…), and MS Office Suite Applications.
| Location: | US-CA-Santa Monica |
| Telecommute: | No (Onsite Position) |
| Contact Name: | Human Resources |
| Contact Phone: | |
| Contact Email: |
