Help Desk Professional Job Posting

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Job Title:	Help Desk Professionals
Company:	Professional Support Inc
Position Type:	Permanent
Pay Rate:	TBD
Skills:	Windows, Customer Service
Date Posted:	Sep-30-09

Our client has a growing IT staff and has multiple needs that offer excellent salary, great benefits and many other exciting perks that makes it fun to go to work!

Under direct supervision the Help Desk Professional will provide support to all designated entities, which will include, but not be limited to, the following responsibilities:
• Receive and respond to customer requests to identify, troubleshoot, and resolve computer operating system, application and hardware issues
• Interacting with customers, answering questions and responding to special requests
• Log all customer interactions into tracking database
• Work alongside with other divisions such as application support and/or technical services and hardware/software vendors to resolve hardware/software issues, on-line processing or application problems as directed

Minimum Requirements for this position
• Completion of two years of college course work in computer science, management information systems or a closely related field, supplemented by 1-3 years of equivalent work experience
• A+ Certification from CompTIA is preferred
• IBM iSeries (AS400) experience is preferred
• Experience in a Help Desk or similar Technology Support environment
• Must be a citizen or green card holder, must be able to pass a drug screen and background check
• Must be available to work 2nd and 3rd shift

For more information, please send resumes' as an attachment

Location:	US-NY-Buffalo
Telecommute:	No (Onsite Position)
Contact Name:	Nicole Marino
Contact Phone:	716-634-0253 xt 19
Contact Email:	nmarino@psi4jobs.com
URL:	http://www.psi4jobs.com

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