Customer Support Consultant Job Posting

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Job Title:	Customer Support Consultant
Job ID:	200910292
Company:	Confidential
Position Type:	Permanent
Pay Rate:	$17.00
Date Posted:	Sep-30-09

Customer Support Consultant

Location: Fresno, California

Established, profitable and growing healthcare software management company with offices in NJ, NY, IN and CA seeking a talented Customer Support Specialist to join their team. The ideal candidate will
be a motivated, high-energy person to provide on-site and phone support services for clients using our Pharmacy Management Software, PC Hardware, Operating Systems, and Networks. Support services include software and hardware installation, configuration, troubleshooting, repair and end-user training on the use of proprietary application software.

Responsibilities
• Provide technical/product support both on-site and remotely (via telephone) for clients using our Pharmacy Management Software, PC Hardware, Operating Systems, and Networks.
• Support services include software and hardware installation, configuration, troubleshooting, repair and end-user training on the use of proprietary application software.

Required
• Strong trouble-shooting skills for software, hardware and configuration issues.
• Strong customer relations skills; able to work efficiently in an unsupervised environment and apply a systematic approach to troubleshooting and problem solving
• Detail-oriented and ability to learn quickly
• A positive professional manner and appearance
• Valid California driver's license and good driving record
• Ability to work flexible hours and travel statewide as needed for client site support

Education/Training
• 3+ years providing technical support on hardware/software applications AND an Associate's Degree or Bachelor's Degree in Electronics, Communication Systems or Computer Hardware/Software systems

¬- OR -

• PTCB certified as a Pharmacy Technician (CPhT), a minimum of 2 years experience with assisting Pharmacists.
• Experience in Medication Distribution & Inventory Control
• Experience Claims Billing & General Pharmacy Operations

Compensation:
• $17.00 per Hour plus benefits
Benefits
Our business is based on five cornerstones as the foundation for attracting and retaining employees.
• Competitive Compensation
• Comprehensive Benefits
o Generous 401k
o Medical/Dental/Vision
o Paid Time Off
• Regular Recognition
• Career Development
o We have partnered with a leading provider of e-learning programs and have over 4500 technical and business courses in our library.
• Giving Back to our Communities
o We believe in contributing our talents and resources to be good citizens to the communities in which we live and work and provide our employee paid time off to perform community services.

Equal Opportunity Employer.

Location:	US-CA-Fresno
Telecommute:	No (Onsite Position)
Contact Name:
Contact Phone:
Contact Email:

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