Technical Support Job Posting

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Job Title:	Technical Support
Job ID:	2123
Company:	Real Soft Inc.
Position Type:	Contract
Pay Rate:	$20 - 22
Skills:	Root Cause Analysis, Ticket Triage, Business Processes, Production Support
Date Posted:	Sep-30-09

This posiiton is a contract position lasting until 12/31/2009. PLEASE no contact from recruiters, as subcontracting is not allowed by this client.


Job Description / Opportunity Summary: Project Description: This is a production effort to manage middleware business process fallout. The customers purchase and register/activate wireless devices. When the registration and activation business processes encounter errors, they will fallout. The team is required to capture the fallout, determine root cause and take the necessary actions to resolve it. There are various applications and tools to assist with this effort.

Job Description: This position will require weekend hours and days off will be during the week. This contractor will be managing the processing, triage and resolution of production transaction fallout. These critical transactions must be processed quickly and correctly in order for our customers to obtain product services. The resource must be very detailed oriented, familiar with business processes and quick to learn a variety of software applications.


1) Ticket Triage Expert Required (5+Yrs.)
2) Root Cause Analysis Expert Required (5+Yrs.)
3) Business Processes Intermediate Required (3 - 5 Yrs.)
4) Production Support Intermediate Required (3 - 5 Yrs.)
5) Communications Intermediate Required
(3 - 5 Yrs.)
6) Telecommunications Intermediate Desired
(3 - 5 Yrs.)
7) System Analysis Intermediate Desired
(3 - 5 Yrs.)

Location:	US-GA-Atlanta
Telecommute:	No (Onsite Position)
Contact Name:	Anthony Olsen
Contact Phone:	609 409 3636 ext. 104
Contact Email:	anthony.olsen@realsoftinc.com

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