The Senior Web Architect will be responsible for a lead role in the design, testing and maintenance of internal and external web-based applications. Primary areas of responsibility include customer self-service applications and web-based interfaces into our subscriber management system for use by customer care agents.
Duties and Responsibilities:
Show enthusiasm and a sense of ownership for the system and its components that are vital to the success of the business.
· Model as is and to be behaviors using best practice methods for communicating architecture and design.
· Full system life cycle design of customer self-service and customer care center applications.
· Ensure timely and accurate delivery of assignments.
· Follow high level of standards across all levels of design work.
· Work closely with the Portal Infranet application development team to design applications that run transactions against our Portal Infranet subscriber management system.
· Contribute to the specification and transition to development of unit, system, integration, stress and user acceptance testing.
· Design to performance requirements in an effort to ensure that all applications are highly scalable and can support high volumes of traffic.
· Anticipate and resolve technical problems and solve difficult challenges with only occasional need for technical assistance from others.
· Recommend and promote new technologies and best practices to enable us to better support our customers.
· Recommend tools and utilities for design, development, testing and management of web-based applications.
Supervisory Responsibilities:
· There are no supervisory responsibilities associated with this job
Minimum Qualifications:
Bachelor Degree
· 10 years of experience
·
Requirements and General Skills:
· Good public speaking and presentation skills
· Interpersonal skills and ability to interact and work with staff at all levels
· Excellent written and verbal communication skills