Technical Support Job Posting

Job Title:	Technical Support at SF SoMa media co.
Job ID:	2009-1270
Company:	Premier Retail Networks
Position Type:	Contract
Pay Rate:	Approx $18/hour
Skills:	helpdesk, technical support, networking, remedy, phone support
Date Posted:	Sep-17-09

You may not have heard of PRN ...

But if you're like millions of people every single day,

YOU'VE SEEN US.

Have you shopped at Walmart, Costco, Best Buy, Albertsons or Sam's Club recently? If so, then you've seen PRN televisions and programming. In fact, we have an incredible reach of 210,000 televisions in 6,400 retail locations, making PRN the world's largest in-store television company.

Technical Support Engineer

Premier Retail Networks (PRN)

San Francisco, CA (South of Market)

This position is temporary, approximately 3 months in length, paying $18/hour.

Provide 1^st and 2^nd level installation support for the Smart Network 2009 IPTV rollout to 3^rd party install technicians, PRN personnel on-site, and systems.

ESSENTIAL JOB FUNCTIONS:

• Maintain phone coverage by starting your shift on time and logging into the assigned queues.

• Answer incoming calls from installation vendors.

• Provide 1st and 2nd level support including troubleshooting and diagnostics to install vendors, and on-site PRN personnel.

• Process part replacement requests if necessary.

• Work assigned Remedy ticket customer queues in a timely manner to meet SLAs

• Escalate calls/tickets in a timely manner to the Technical Lead

• When needed, work as a Project Assistant under the direction of the Technical Lead. As a Project Assistant a TSE will be a technical resource for rollout teams as well as assist in the preparation of rollout projects.

• Complete scheduled and unscheduled tasks as assigned by the Technical Services Group Manager or Technical Lead.

• Participate in regularly scheduled Call Center team meetings.

• Assist in the training of contractor staff.

• Assist in development of root cause.

• Meet individual/department SLAs

• Perform other job-related duties and work on special projects as required.

ESSENTIAL JOB REQUIREMENTS:

Education and Experience:

• 2 Years of college education or technical training equivalent. Bachelor’s Degree preferred.

• 2 Years experience working in a Help Desk.

Knowledge, Skills and Abilities:

• Strong customer service experience and processes

• Solid troubleshooting skills in software and hardware

• Solid knowledge of Windows OS, Linux OS a plus

• Solid understanding of computer technology and networking

• Strong communication, listening, and organization skills

• Excellent written skills and ability to type effectively

• Self motivated, detail oriented, and strong time management skills

• Flexibility to work different shifts: days, nights, weekends is appreciated

MORE ABOUT PRN:

Premier Retail Networks (PRN) is the world's largest in-store media company with networks operating in over 6,400 retail locations, over 200,000 screens with millions of viewers each and every day. You can see our networks in operation throughout Walmart, Costco, Best Buy and other major retail stores.

PRN offers distinct and different career tracks and options that reflect our varied business units. Our Creative & Programming group produces the majority of content that appears on our network. Our Information Technology group created and upgrades our state-of-the-art media delivery system. Our Advertising Sales team evangelizes the unique opportunity of advertising within feet of the point of purchase. Our Network & Field Operations group handles hardware and field issues at the retail sites. Also supporting our business goals is our Corporate Administrative group, which includes marketing, accounting, legal, human resources and facilities.

PRN has the technology pace of a startup and benefits & stability usually found only at larger companies. Our benefits package is highlighted by medical, dental and vision coverage plus 401(k) plan with match. Plus, we have a friendly, approachable and team-oriented working environment. PRN is headquartered in the South of Market Area in San Francisco, walking distance from both BART and Caltrain.

For more information, see our web site at http://www.prn.com
or our Ad Age Profile Page (includes video)

Location:	US-CA-San Francisco
Telecommute:	No (Onsite Position)
Contact Name:
Contact Phone:
Contact Email:	jobs@prn.com
URL:	http://jobs-prncorp.icims.com/jobs/1270/job

Technical Support Job Posting

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