Certified MSPS Support Professional Job Posting

Job Title:	Certified MSPS Support Professional
Company:	Sahasra Technologies
Position Type:	Contract
Pay Rate:	$45.00/hr
Skills:	Need Certified MSPS
Date Posted:	Sep-17-09

Certified MSPS and ProChain

Certification is a must for MSPS

Consultant will provide services for 40 hours a week to accommodate the following business needs as prioritized by

Support (60%)

· Management of support queue (75 -- 100 Trouble Tickets (TT) and 5-10 Change Requests (CR) per month) for MSPS and ProChain.

· Resolution of TTs and CRs as per established SEST Standard Service Offerings

· Implementation configuration based on business partner requirements

· SME problem resolution with vendor (Microsoft or ProChain) involvement, if required

· Management of both application and database layers

· SME support for analysis services

· Design, develop and execute manager reports for data stored in MS Project Server

· SME management of Windows server infrastructure

· SME lifecycle management of MSPS, ProChain software (patching, upgrades, migration, retirement)

· User access control (creation, deletion, etc.)

· Back up and Disaster Recovery services for tools

· Provision and maintenance of common and supported software installation package which enables mass distribution to the population of users

· Problem management analysis to be conducted against significant technical issues and resolutions

Quality (20%)

· Contribute content, review documents related to validation activities for MSPS and ProChain

· Participate in Periodic Quality Review of MSPS and ProChain

· Test planning and execution for new patches, hot fixes, service packs and releases

Consultation (20%)

· Advanced level help to customers using MSPS and ProChain

· Creation of Project-related tools/aids (such as macros)

· Conducting training and presentations on the project management tools

optional : Microsoft Certified Technology Specialist (MCTS): Office Project Server 2007, Configuration

Location:	US-IN-Indianapolis
Telecommute:	No (Onsite Position)
Contact Name:	Chakri
Contact Phone:	617-639-5750
Contact Email:	chakri@esahasra.com
URL:	http://www.esahasra.com
Contact Comments:
Need Urgently Certified MS Project Server 2007