Technical Support Engineer Job Posting


Job Title: Technical Support Engineer
Job ID: 353709LK
Company: New Dimensions in Technology, Inc. (NDT)
Position Type: Permanent
Pay Rate: 100k
Date Posted: Sep-01-09

We are helping our client company, a Boston area Web 2.0 company, fill a Technical Support Engineer role. Candidates must have an experienced technical background, be proficient in web-based technologies, and high enthusiasm for customer success. The ideal candidate will like debugging code, enjoy solving issues by reverse engineering techniques and prototyping solutions.

Responsibilities:

• Work directly with customers to respond to technical issues and questions via phone and email
• Review and debug code, trace network connections, and provide clear communications of resolutions and technical instructions
• Analyze technical trends for product and documentation enhancements; provide escalated technical and triage support for other team members; and actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
• Work closely with Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.

Required:

• BA/BS degree
• 2-5+ years work experience in a Customer Focused organization
• 3-5 + years in online technical problem solving and triage
• Ability to communicate technical concepts clearly and effectively, both written and oral
• Demonstrated ability to lead and manage initiatives to completion.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Solid understanding of internet technologies including networking, firewalls & proxy servers
• Ability to provide cross-reference support.
• Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.
• Proficiency in web-based technologies, including HTML, XML, FTP and Flash.
• Proficiency and working knowledge of Action script (AS3) and Java script.
• Proven success and experience with API implementation
• Exposure to CRM and CDN applica