Technical Support Engineer Job Posting

---

Job Title:	Technical Support Engineer
Job ID:	2009-1270
Company:	Premier Retail Networks
Position Type:	Contract
Pay Rate:	$18/hour
Skills:	helpdesk, technical support, networking, remedy, phone support
Date Posted:	Aug-31-09

This position is temporary, approximately 3 months in length, paying $18/hour

Provide 1st and 2nd level installation support for the Smart Network 2009 IPTV rollout to 3rd party install technicians, PRN personnel on-site, and systems.

ESSENTIAL JOB FUNCTIONS:

• Maintain phone coverage by starting your shift on time and logging into the assigned queues.

• Answer incoming calls from installation vendors.

• Provide 1st and 2nd level support including troubleshooting and diagnostics to install vendors, and on-site PRN personnel.

• Process part replacement requests if necessary.

• Work assigned Remedy ticket customer queues in a timely manner to meet SLAs

• Escalate calls/tickets in a timely manner to the Technical Lead

• When needed, work as a Project Assistant under the direction of the Technical Lead. As a Project Assistant a TSE will be a technical resource for rollout teams as well as assist in the preparation of rollout projects.

• Complete scheduled and unscheduled tasks as assigned by the Technical Services Group Manager or Technical Lead.

• Participate in regularly scheduled Call Center team meetings.

• Assist in the training of contractor staff.

• Assist in development of root cause.

• Meet individual/department SLAs

• Perform other job-related duties and work on special projects as required.


ESSENTIAL JOB REQUIREMENTS:


Education and Experience:

• 2 Years of college education or technical training equivalent. Bachelor's Degree preferred.

• 2 Years experience working in a Help Desk.


Knowledge, Skills and Abilities:

• Strong customer service experience and processes

• Solid troubleshooting skills in software and hardware

• Solid knowledge of Windows OS, Linux OS a plus

• Solid understanding of computer technology and networking

• Strong communication, listening, and organization skills

• Excellent written skills and ability to type effectively

• Self motivated, detail oriented, and strong time management skills

• Flexibility to work different shifts: days, nights, weekends is appreciated

PRN is a trusted partner to the world's leading retailers and advertisers, delivering compelling in-store media experiences to more than 210,000 screens in over 6,400 retail locations worldwide. We design, deploy, operate and program strategic media networks that engage customers, improve item and category lift, build brands, and help retailers deliver the next generation of customer service to shoppers at key touchpoints throughout their stores. Founded in 1992, Premier Retail Networks has designed unique in-store experiences for many retail partners including ACME, Albertsons, Best Buy, Carrefour, Costco, Jewel-Osco, Pathmark, SAM'S CLUB, Shaw's, ShopRite, and Walmart. Our programming is delivered to more than 600 million shoppers each month and allows the world's biggest brands to engage with shoppers at the point of sale.

Location:	US-CA-San Francisco
Telecommute:	No (Onsite Position)
Contact Name:	Human Resources
Contact Phone:
Contact Email:
URL:	http://jobs-prncorp.icims.com/jobs/1270/job
Contact Comments:
Please apply using the link below.

---