Supervisor Systems Engineering Voice Job Posting

Job Title:	Supervisor Systems Engineering Voice NERC
Job ID:	09-0386
Company:	Pepco Holdings, Inc.
Position Type:	Permanent
Pay Rate:	DOE
Date Posted:	Aug-06-09

09-0386 Supervisor Systems Engineering Voice NERC
Pepco Holdings, Inc. (PHI) is one of the largest electricity delivery and natural gas companies in the mid-Atlantic region. More than 1.8 million customers in Washington D.C., Delaware, Maryland, New Jersey and Virginia depend on PHI for their electricity and natural gas needs.
We are seeking a Supervisor Systems Engineering Voice NERC to join the staff at our Washington, DC or Newark, DE location. Supervisor Systems Engineering - Voice-NERC performs leadership duties of a first-line supervisor to make optimum utilization of employees, equipment, and material. Supervises and coordinates the work of others. Uses interpersonal influence and communication to guide team towards attainment of goals. Usually reports to a manager. Applies intensive and diversified knowledge of IT principles and practices in broad areas of assignments and related fields. Develops and evaluates plans and criteria for a variety of projects and activities to be carried out by others. Requires the use of advanced techniques and theories, precepts and practices of his/her field and related disciplines. The knowledge and expertise required for this level of work usually results from progressive experience and increasing levels of responsibilities. Represents the department to resolve important issues, as well as, to plan and coordinate work with other departments. Has regular contact with business areas and IT personnel. Maintains liaison with individuals and units within or outside his/her higher organization. Makes decisions independently. This position is a NERC regulated position. As such, a background check will be conducted on the incumbent every seven years. Additionally, the incumbent will be required to complete annual NERC compliance training.

Duties & Responsibilities

Coordinates work between organizational units. Promotes two-way communications with employees and resolves employee concerns using appropriate corporate resources. Ensures safekeeping of materials, tools, and equipment. Assigns work. Ensures appropriate training for subordinates. Explains work procedures and solves work problems. Communicates corporate policies and practices to employees, and ensures compliance. Controls quality, quantity and promptness of work performed as measured against accepted standards. Conducts coaching in a positive and productive manner. Administers any necessary disciplinary measures. Recommends improvements and modifications in organization, procedures, policies, standards, specifications, processes, and tools within area of supervision. Conducts and completes fair and accurate performance appraisals at regularly scheduled intervals to identify subordinate strengths and weaknesses. Assists employees with the development of their career goals. Seeks opportunities to provide appropriate recognition. Counsels employees concerning work problems and productivity. Assists in the preparation and monitoring of departmental budgets. Conducts structured interviews with prospective employees. Recommends hiring and promotions.

Required:
• Bachelor's degree in Computer Science, Engineering, or related discipline or equivalent combination of education, training, and/or experience.
• Experience demonstrating skill supporting voice communications systems and architectures (for example, PBX, Voice Mail, IVR, Call Management Systems, Voice Conferencing, Video Conferencing, Call Accounting) to include:
o installing and testing voice communications hardware and software (e.g. for repairs, backups, call accounting upgrades, CTI application deployments),
o supporting enterprise voice communications network contingency plans,
o configuring and migrating voice communication hardware and software, and
o knowledge of Unix / Linux operating systems.
• Experience demonstrating skill establishing strategic voice engineering strategies.
• Experience demonstrating skill administering and/or programming Avaya systems.
• Working knowledge of ACD Systems, including call vectoring related to call center technology.
• Knowledge of networking concepts such as VOIP.
• Experience demonstrating skill developing, evaluating, executing Voice projects, products or equipment.
• Experience demonstrating skill communicating with personnel at all levels inside and outside (for example, employees, contractors, vendors, upper management) of an organization.
• Experience demonstrating skill coordinating work between organizational units.
• Experience demonstrating skill using advanced functions of PC-based word processing, spreadsheet, and e-mail software.
• Ability and willingness to work extended hours, modified schedule, be on call & available for planned or emergency work, and carry a cell phone.
• Ability and willingness to travel to various Company locations as required.
• Ability and willingness to assist in lifting equipment weighing up to 50 lbs.
• Ability and willingness to adhere to safety regulations and policies and to wear and use safety equipment as required by Federal, State, Local and PHI regulations (for example, steel toed shoes, rubber gloves and sleeves, hard hat, fire retardant clothing).
• Must successfully pass the First Line Supervisory Assessment.
• Must possess a valid driver's license.
• Must successfully pass the Criminal History Records Check.
• This position is a NERC Regulated position. As such, a background check will be conducted on the incumbent every seven years. Additionally, the incumbent will be required to complete annual NERC compliance training.

Preferred:
• Experience demonstrating skill supervising employees to include any of the following: assigning work, conducting performance appraisals, coaching, providing discipline, training, etc.
• Knowledge of networking concepts such as DCS, and QSIG.
• Experience demonstrating skill providing mid-level technical design and troubleshooting support for voice communications environments, call management systems, Computer Telephony Integration (CTI), and/or voice or video conferencing systems.
• Experience demonstrating skill reviewing and/or negotiating telecommunication service contracts.
• Knowledge of telecommunication tariffs.
• Experience demonstrating skill supporting and/or developing speech application solutions.
• Formal Avaya certifications and/or training.
PHI is an affirmative action, equal opportunity employer with a commitment to diversity.
To submit your resume through our on-line application process, please access the following address: https://prod.fadvhms.com/PHI/jobboard/JobDetails.aspx?__ID=*6DEC29CA932FC692

Location:	US-DE-Newark
Telecommute:	No (Onsite Position)
Contact Name:	Holly Bertoti
Contact Phone:
Contact Email:	hbertoti@pepcoholdings.com
URL:	https://prod.fadvhms.com/PHI/jobboard/JobDetails.aspx?__ID=*6DEC29CA932FC692
Contact Comments:
Apply online at www.phicareers.com