Application Support Job Posting

Job Title:	Application Support/ Financial Help Desk
Company:	Xor
Position Type:	Contract
Pay Rate:	$400/day Corp-Corp
Date Posted:	Jul-31-09

Position: Application Support/ Financial Help Desk req 821
Location: New Castle, DE
Duration: 10 months

Skills and Duties:

APPLICATION SUPPORT CONSULTANT . Manager needs someone with Financial Help Desk management experience ( Financial industry a must ).

CANDIDATE QUALIFICATIONS

3+ years of customer support and/or project management experience.

Candidate should possess some knowledge of treasury management and electronic banking systems capabilities for a global bank.

Ability to understand customer requirements and translate into technical deliverables across a wide array of products and technologies

Excellent organizational, planning and prioritization skills

Ability to translate client deliverables into detailed plans and establish tactical and strategic approaches to delivery.

Strong communication skills (verbal, written, and presentation of complex information and data)

Influencing skills (i.e. ability to mobilize teams both internal and external that are not in reporting line)

Relationship management skills - ability to develop and sustain positive partnerships and be a team player

A strong commitment to quality and efficiency

Excellent multitasking ability - Must have ability to track multiple issues, effectively manage time and competing priorities, and to drive results through partner organizations.

Technical skils including: SQL, XML, Digital Certificates/PKI, Encyption/Decrytion technologies, and TCP/IP Networking technology are a plus.

Job Description

Join a highly-visible team to provide exceptional customer care and technical implementation support to maintain and enhance Citi the Capital Markets & Banking standing as a first class provider of electronic banking services. Actively manage and prioritize client reported issues to ensure customer and business satisfaction. Support customer implementations with business, service and technology partner groups. Analyze and troubleshoot incoming issues for severity and probable resolution path. Present analysis to groups responsible for resolution. Accurately gather data from customers, production support teams and development as appropriate to complete analysis. Drive resolution by actively managing issues through partner technology and business organizations. Coordinate support activities with regional partners. Communicate findings and progress to appropriate internal and external parties. Provide 24/7 support during major release rollouts as part of the "command center" process.

BUSINESS OVERVIEW

CitiDirect and Treasury Vision (TV) have a current client base of 30,000+ growing daily. Complex clients and their associated legacy treasury solutions are now in the implementation pipeline. These clients will require expertise and direct interface in the following areas: technical implementation management, integrated report delivery, security expertise, and connectivity direction. There is also an ongoing need to support existing clients both internal and external on issues that vary from outage reporting and root cause description/resolution; security requirements, policy, and concerns; connectivity types and options for information and transaction delivery; and performance initiatives. Additionally, large clients are being implemented with dependencies on a wide array of development deliverables across multiple delivery systems such as CitiDirect, TV, CFX, and other systems. These deliverables span project tracks and are not coordinated through any single process or team. In order to ensure continued quality and satisfaction for our clients and product offerings, a resource is required to manage these efforts within GECD

EXPECTED OUTCOMES

Seamless implementation of clients who require complex functionality and/or integration.

Primary point of contact on customer facing security and technical concerns and discussions and written correspondence.

Understand suite of capabilities associated with Treasury Vision reporting and navigation in order to manage client issues and questions.

Establish collateral associated with security, technical, performance, performance and system issues for CitiDirect, TV, and other systems as required.

Establish and strengthen processes to work directly with business and technical teams in order to understand client needs and deliver against specific client commitments.

Support CitiDirect at a macro level for existing clients as new technology initiatives such as Nextgen Portal are undertaken.

Embed organizational requirements for quality, process, and control into the customer processes.

Promote a culture of Continuous Process Improvement. Improve upon the success of client implementation through process improvements and increasing efficiency.

Location:	US-DE-New Castle
Telecommute:	No (Onsite Position)
Contact Name:
Contact Phone:	732-357-3775 ext 1043
Contact Email: