Technical Writer Job Posting

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Job Title:	Technical Writer
Company:	TOA Technologies
Position Type:	Permanent
Pay Rate:	negotiable
Date Posted:	Jul-23-09

BRIEF DESCRIPTION OF JOB FUNCTION:

Under supervision of the Vice President of Marketing to support the company's sales and product marketing process, this position is responsible for the overall project management of a team of technical, sales and operations professionals in the writing and submission of technical proposals in response to customer RFPs/RFIs and non-RFI/RFP proposals also. This position will work with the VP of Marketing to identify and communicate responsibilities for each proposal, write the complete proposal and manage the writing of all contributors to defined timelines. This person will organize and edit the proposal to result in a cogent, cohesive final document for submission. The role involves interviewing the implementation, production and engineering personnel and being able to interpret technical language and make it clear to a layperson language, and being able to organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology. This position will be responsible for managing internal resources in a fast-paced and distributed environment.

This individual will be responsible for understanding the technical aspects of the company's product, to become familiar with and be able to write about the technologies and production methods to support product marketing. When not working on technical proposals, this position will assist in writing and maintaining technical documentation, including technical white papers, product descriptions and other technical documentation (perhaps including IT policies and procedures) needed for both the marketing and technology teams to support the company's sales process. Responsible for developing, maintaining, and distributing all product marketing collateral and technical documentation.

MINIMUM QUALIFICATIONS:

EDUCATION:
1. Bachelors degree in Business Computer Information Systems or other relevant discipline
2. Technical writing certification

EXPERIENCE:
1. At least 4-6 years of technical writing experience developing proposals in response to RFPs, RFI's with at least one year managing a team in proposal writing.
2. At least 2 years of technical experience working as a business systems analyst, project manager or other capacity (customer/technical support representative servicing client-server systems, database and application server technologies, data communications/networking) to gain working knowledge of enterprise software implementation, preferably in the area of workforce management
3. As least 4 years of experience in developing, writing product marketing collateral.
4. Knowledge of continuous improvement quality processes is a plus.

SOFTWARE TOOLS:
1. MS Office
2. Project management software
3. Dreamweaver
4. Visio or other software for flowcharting, diagramming, etc.
5. NeoOffice

KEY STRENGTHS:
1. Communication: Impeccable verbal and written communications skills needed to provide project status to internal working group to set and meet expectations.
2. Project Management: Proactive leader and conceptual thinker with a superior work ethic. Known for exceeding goals, quotas and objectives.
3. Excellent proven technical writing and editing skills
4. Experience in diverse IT businesses (ex: cable, telecommunications, and healthcare) as a technical writer and project leader.
5. Highly skilled in establishing productive and effective relationships with other members of the Team.
6. Able to learn new technology and adapt to a new environment quickly.
7. Strong analytical, administration and problem solving skills coupled with high awareness of qualify standards.

REQUIREMENTS:
1. Ability to work within a highly distributed team environment.
2. Ability to demonstrate initiative by independently identifying, investigating and developing solutions to problems, as well as proactively creating materials/resources that exceed the scope of assigned tasks.
3. Collaborative problem-solving skills.
4. Ability to manage multiple projects to meet predetermined, and often very tight, deadlines.
5. Demonstrated proficiency in software productivity tools (word-processing, spreadsheet, presentation and project management software) to meet goals of position.
6. Ability to function independently, with minimal supervision.
7. Ability to exercise good judgment in protection and dissemination of Company confidential and proprietary information.
8. Ability to prioritize and delegate work as needed and drive others (including senior management) to timely deliverables.
9. Ability to establish friendly, professional and cooperative relations with internal and external contacts during the course of work.
10. Excellent verbal and written communication skills to be able to communicate effectively within TOA's global, multicultural environment.



DESCRIPTION OF WORK:
1. Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics through final printing, production, delivery and training internal and external customers.
2. Manage technical manuals, product marketing collateral, and product documentation associated with software upgrades.
3. Deliver high quality, accurate and well-written documents.
4. Performs competitive market research (from a technical product marketing perspective).
5. Researches highly technical information and incorporate into documents.
6. Works closely with all levels of management and operations staff to plan and create documentation.
7. Manages projects by creating project plans and schedules; meeting assigned deadlines, tracking and reporting project status; identifying and working with management and project team members to remove roadblocks and escalate issues as needed.
8. Manages complex writing projects in which the scope and deliverables often change.
9. Develops and executes detailed project and document plans.
10. Client-centered individual able to produce high-quality, accurate and well-written deliverables on schedule.
11. Experienced in creating highly technical and task-oriented documentation.
12. Work with other writing teams within the company to ensure documentation consistency and quality both across the suite of applications as well as overall documentation standards.
13. Provide regular status and progress reports to management team.
14. Responsible for developing, maintaining, and distributing all technical documentation, marketing collateral for product line.
15. Develop and write operational guides, user manuals, PowerPoint presentations and FAQs for internal and external customers.
16. Provide technical writing/customer support advice to customer service, software development, system engineering, sales, and marketing department.
17. Develop documents for mission critical business applications using formal technical writing methodologies.


NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned this classification. This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level or responsibility

Location:	US-
Telecommute:	Yes
Contact Name:	Mireille Michalak
Contact Phone:
Contact Email:	mireille.michalak@toatech.com
URL:	http://www.toatech.com
Contact Comments:
If a candidate is interested in the position please send along with their resume, 3 writing samples. The 3 writing samples should consist of: 1 professional document and 2 documents that reflect the candidate's best writing (professional or non-professional). Thank you.

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