Blinigual Customer Service Rep Job Posting

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Job Title:	Blinigual Customer Service Rep
Company:	PlanIT Search
Position Type:	Permanent
Pay Rate:	Based on Experience
Skills:	French, CAPSIL, MS Office
Date Posted:	Jul-23-09

Competencies:

Department: Client Service Reporting to: Supervisor, Correspondence

Primary Responsibilities:

• Provide optimal customer service to both our client field force and policyholders.

• Respond to written and telephone requests within service standards.

• Investigate, research and resolve, make recommendations for resolution for problems and issues that may arise. This may include liaising with legal, management, other departments as required.

• Provide back-up support for the Call Centre as required.

Qualifications:

• Solid understanding of insurance a definite asset. • Excellent customer service skills-maintains self composure when confronted on issues by demanding or irrate customers. • Excellent oral and written skills in English a definite requirement, French is also required. A written test will be administered. • Strong analytical and problem solving skills. • Demonstrates good judgement when making decisions. • Able to handle high volumes of work and a variety of tasks at one time. • Technical Skills -- CAPSIL, MS Office. • Must be able to work overtime to maintain service standards. • Must be able to deal effectively with all levels of management and professional staff. • Takes initiative, must be a self starter. • Eager to learn

Competencies:

• Demonstrate through actions and behaviours, a full understanding of “service excellence”. • Demonstrate a keen ability to identify, understand and respond to changing conditions. • Demonstrate creative ways to meet challenges, goals and objectives with enthusiasm, drive and initiative. • Build and sustain a safe environment where open dialogue and full participation is encouraged and expected. • Demonstrate the ability to develop effective partnerships, focus on common goals and implement integrated solutions. • Demonstrate the ability to help other people make the most of their abilities and recognize their full potential. • Practice open and honest communication and build an environment where full participation is the norm. • Strive to meet the highest standard of personal and professional behaviour by demonstrating strength of character that exceeds even the most rigorous of tests. • Demonstrate creativity, resourcefulness and critical thinking to push past a problem and on to a well thought out solution.

Location:	Canada-ON-Toronto
Telecommute:	No (Onsite Position)
Contact Name:	Geoff Johnson
Contact Phone:	416-987-2361
Contact Email:	geoff_johnson@rogers.com

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