NOC Engineer Job Posting

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Job Title:	NOC Specialist Engineer
Company:	Will be disclosed when contacted directly
Position Type:	Permanent
Pay Rate:	DOE
Skills:	NOC, configuring/installing networks
Date Posted:	Jul-23-09

NOC Specialist Engineer

Provide front line operations support to Clients production systems. Provide customer service and technical assistance to VRS interpreters and customers. Use technical and communication expertise to help VRS users with Clients VP-100/VP-200/VRI systems. Troubleshoot and maintain VRS and IP Relay systems and services, including servers, client applications and networks. Help VRS interpreters with technical issues on the client applications. Use excellent customer service skills in resolving issues reported to NOC support and document them appropriately in reports and logs.



Essential Duties and Responsibilities:

Provide monitoring of Clients production systems and networks
Provide front line NOC support response for Clients production and service systems
Provide technical assistance to VRS/IP-Relay interpreters
Provide technical assistance to VRS customers
Provide basic support to SOG, NOG and DOG teams
Perform VRS/IP-Relay systems maintenance
Perform call center maintenance and configuration


Qualifications:

College degree preferred or equivalent experience
2 years experience installing/configuring and supporting networks, workstations and servers
2 years experience monitoring, managing and supporting production computer systems
2 year experience working directly with end users and customers
2 year support experience with MS Office products
Ability to manage trouble incidences from beginning to end.
Must be able to manage time effectively.
Must be detail oriented and document incidents and escalations.
Must be able to work effectively in a high-stress environment
Must be process oriented, and highly organized.
Must be able to concentrate for long periods of time on computer monitoring devices and to remain calm in stressful environment.
Must be flexible with coverage on weekends, nights and holidays.


If the above mentioned job details are interesting to you and suits your profile,please send me the following details

Availability:
Visa Status:
Updated Word formatted Resume
Expected Base Salary per annum
Cover Letter with reference to the position
Two professional references
For more information please feel free to call me at 732-476-6361

Location:	US-UT-Salt Lake City
Telecommute:	No (Onsite Position)
Contact Name:	Hemanth
Contact Phone:	732-476-6361
Contact Email:	hanusuri@srgamerica.com
URL:	http://www.srgamerica.com

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