NOC Engineer Job Posting

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Job Title:	NOC Specialist Engineer
Company:	SRG America
Position Type:	Permanent
Pay Rate:	DOE
Date Posted:	Jul-22-09

SRG headquartered in Iselin, New Jersey, is a leading multinational organization that has successfully served the information technology market place for over ten years. We are looking for candidates for a NOC Specialist Engineer for one of our clients. The job description is mentioned below. If you are interested or if you know anyone who would be interested matching the profile, please feel free to call me or email me ASAP.

Job Title: NOC Specialist Engineer
Location: Salt Lake City, UT.
Position: Full Time

Part of a team that provides monitoring of Client's production systems for 24x7 hour operations. Provide front line operations support to Client's production systems. Provide customer service and technical assistance to VRS interpreters and customers. Use technical and communication expertise to help VRS users with Client's VP-100/VP-200/VRI systems. Troubleshoot and maintain VRS and IP Relay systems and services, including servers, client applications and networks. Help VRS interpreters with technical issues on the client applications. Use excellent customer service skills in resolving issues reported to NOC support and document them appropriately in reports and logs.

Essential Duties and Responsibilities:
• Provide monitoring of Sorenson production systems and networks
• Provide front line NOC support response for Sorenson production and service systems
• Provide technical assistance to VRS/IP-Relay interpreters
• Provide technical assistance to VRS customers
• Provide basic support to SOG, NOG and DOG teams
• Perform VRS/IP-Relay systems maintenance
• Perform call center maintenance and configuration
Qualifications:
• College degree preferred or equivalent experience
• 2 years experience installing/configuring and supporting networks, workstations and servers
• 2 years experience monitoring, managing and supporting production computer systems
• 2 year experience working directly with end users and customers
• 2 year support experience with MS Office products
• Ability to manage trouble incidences from beginning to end.
• Must be able to manage time effectively.
• Must be detail oriented and document incidents and escalations.
• Must be able to work effectively in a high-stress environment
• Must be process oriented, and highly organized.
• Must be able to concentrate for long periods of time on computer monitoring devices and to remain calm in stressful environment.
• Must be flexible with coverage on weekends, nights and holidays.
If you are comfortable with the requirement then please fill the details which mentioned below:
Availability:
Current Location:
Visa Status:
Required Salary Per Annum
Updated word formatted resume
A cover letter

Location:	US-UT-Salt Lake City
Telecommute:	No (Onsite Position)
Contact Name:	Nanda Kishore
Contact Phone:	732-623-9870
Contact Email:	nkishore@srgamerica.com
URL:	http://www.srgamerica.com
Contact Comments:
Intrested candidates can send their resumes to nkishore@srgamerica.com and for further details please call me at 732-623-9870.

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