Help Desk Analyst Job Posting

Job Title:	Help Desk Analyst
Company:	LLH and Associates
Position Type:	Permanent
Pay Rate:	$19 - $28 per hour
Skills:	A+, Network +, Macintosh
Date Posted:	Jul-20-09

The Pentagon's Public Affairs division for the Office of the Assistant Secretary of Defense is seeking a Help Desk Analyst (Level 1-2). Successful candidate will be a team-player who can also work independently.
Job Type: Government Contractor
Duration: Permanent
Active Secret Clearance Required
The Help Desk Analyst shall have at least two (2) years experience with Windows 2000 and 2003 and Mac OS X, workstation applications, and experience with hardware and software inventory management, controls and reporting. The candidate will be responsible for monitoring the operational system; answering Help Desk calls & emails; monitoring & supporting data flow; basic system troubleshooting, and user account management. The candidate should be willing to learn new things, and be able to work in a team environment.
Required skills, expertise, and/or experience:
• Microsoft Windows 2000 and/or 2003, Active Directory and Mac desktop environments
• Strong troubleshooting skills related to application software, especially the MS Office suite, and workstation hardware, and local-area networks
• Strong troubleshooting skills related to application software, especially the MS Office suite, and workstation hardware, and local-area networks
• Experience with Remedy or equivalent IT Service management system
• A+ and/or Network+ Certified
• Macintosh Troubleshooting
• Two of four years supporting Active Directory based windows platforms
• Strong communication skills
Must be capable of balancing and prioritizing numerous assignments and support projects
• Have excellent written and verbal communication skills interacting with civilian military, and other contractor personnel.

Desired skills, expertise, and/or experience:
• Security + Certification
• Experience troubleshooting CAC or RAS
• Experience performing backups and utilizing imaging software

Location:	US-DC-Washington
Telecommute:	No (Onsite Position)
Contact Name:	Tie Coleman
Contact Phone:	703.614.7903
Contact Email:	tiesha.coleman.ctr@gmail.com
Contact Comments:
Please do not call without submitting a resume first.