Help Desk Analyst Job Posting

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Job Title:	Help Desk Analyst
Company:	Watchtower Consulting, Inc.
Position Type:	Contract
Pay Rate:	To be determined
Date Posted:	Jul-13-09

Years Experience 3-5 years

Serves as a help desk analyst responsible for answering customers' calls (50 -70 per day) and providing problem isolation, 1st call resolution (>60%) in a multi-platform, diverse systems environment. Records, monitors, and follows up on client inquiries to ensure customer satisfaction. Candidate must have previous IT Call Center experience (3-5 years) and be proficient in Microsoft Office 2007 products (preferably Microsoft certified). Provides service on a 24x7 basis.

Required: Must have call center experience in a large technical call environment.

Location:	US-NC-Charlotte
Telecommute:	No (Onsite Position)
Contact Name:	Andrew Ortiz
Contact Phone:	704-661-4024
Contact Email:	aortiz@watchtowerconsulting.com

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