Client Services Coordinator Job Posting

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Job Title:	Client Services Coordinator
Company:	The Fuel Team
Position Type:	Permanent
Pay Rate:	$30000 annual salary
Date Posted:	Jul-06-09

An entry level Client Services Coordinator to provide front-line phone and e-mail support and to manage the implementation of The Fuel Team's web-based software for our clients. Good analytical and troubleshooting skills will allow you to identify and correct complex, software issues and develop technical procedures and documentation. Individual will be responsible for communications with Manager and Director level contacts within a varied range of companies, from small non-profit to Fortune 100. This position resides in the news distribution group of The Fuel Team. Full-time 40 hours per week, Monday-Friday. Office is located in Riverfront Park area -- just west of Downtown Denver. Please email resumes and interest to cmegyesy@thefuelteam.com. No phone calls please.

Responsibilities include:
• Provide Tier 1 support on the web-based application via phone and email. Including: answering technical questions, troubleshooting customer issues, and escalating issues as required in a professional and timely manner.
• Implement projects for clients using project management tool as well as project management skills. Communicate with clients on status and manage deadlines to meet and exceed client expectations.
• Quality assurance of implemented websites before presenting to clients.
• Diagnose and duplicate customer reported problems and manage the resolution of the problem -- including ability to communicate with technical team to troubleshoot.
• Provide ad-hoc training to customers who call into the support line
• Upkeep of training documentation and knowlegebase
• Assist in client content management and maintenance.
• Establishing and maintaining good customer relations
• Participate in team meetings and other client-related meetings as directed.
• Administrative tasks, updating internal project management/accounting system
• As in any small company, working on special projects and whatever is needed to provide client satisfaction and company growth
• Reports to Client Services Manager to determine tasks, responsibilities, and schedules

Qualifications should include:
• College Degree Preferred. Previous experience in Customer Service, Project Management and/or Technical Support of web-based content management system preferred.
• Experienced in training delivery
• Superior telephone etiquette
• Must be very computer and internet literate
• Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members
• Good analytical and troubleshooting skills
• Ability to learn new technologies and to visualize their applications and benefits
• Self-motivated and works independently with a keen enthusiasm for and demonstrable understanding of the Web industry and technologies
• Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner. Must be comfortable multi-tasking.
• Communicate with all levels of internet users from basic to advanced skills
• Highly skilled in verbal and written communication and comfortable interacting with people at all levels of client organizations
• Proficient in use of Microsoft Office products (Word, Excel, Powerpoint, Outlook)
• Creation/Delivery of email marketing campaign a plus.
• Basic Understanding of HTML, CSS a plus.

Location:	US-CO-Denver
Telecommute:	No (Onsite Position)
Contact Name:	Cissie Megyesy
Contact Phone:	303.226.5987
Contact Email:	cmegyesy@thefuelteam.com
URL:	http://www.thefuelteam.com/careers

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